Hospitality Team Member
Los Angeles Dodgers
Los Angeles, CAThis was removed by the employer on 4/29/2021 6:31:00 PM PST
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Full Time Job
Hospitality Team Members perform essential game-day operational and customer service objectives of the Dodgers Premium Seating Department.
Job Functions:
• Responsible for assisting Bank of America Club Suites, San Manuel Dugout Club, and Baseline Club clients in game-day operational and customer service objectives
• Uphold a high level of professionalism while serving as the first point of contact for Dodger patrons
• Assist with pre-game amenities, Premium Service touchpoint program, ticket issues, stadium and premium club access control
• Act as a liaison between Premium clients, Levy Restaurants, Stadium Operations, Ticket Operations and Fan Services, etc.
• Attend various Premium and other stadium events throughout the season to help with set up and event operations outside of scheduled games
• Preserve the exceptional reputation of the Premium Seating Department as well as the entire Los Angeles Dodgers organization
• Perform related duties as assigned
Game Day Responsibilities:
• Ensure suites and clubs are clean and in good repair for games prior to gates opening
• Communicate any repairs to housekeeping and stadium operations
• Assist with Premium touchpoint program including the arrival of clients for batting practice, Kids Take the Field program, and in-seat gift delivery
• Greet clients at the entrances to premium clubs, check tickets and operate hand held scanners
• Work with ticket office and premium staff to resolve ticket issues while maintaining a calm and professional demeanor with clients
• Serve as host for suite clients and guests, checking in before and throughout the game to ensure a positive experience
• Managing business center, handling inbound calls from Premium clients and staff, creating a log of requests, issues, and needed repairs
• Overseeing the department's game day technology platforms and logging all relevant information in CRM
• Work with Security to clear suites and clubs post-game
Basic Requirements/Qualifications:
• High School Diploma, GED, or equivalent
• College degree preferred, but not required
• Customer service experience, client services, hotel concierge, and/or guest relations experience preferred
• Available for all home games for 2021 season (April - October) as well as potential postseason home games (October) including evenings, holidays and weekends as needed.
• Work hours can range from 6-10 hours per game day, with homestands ranging from 3-11 games in a row for a total of 83 home games during the 2021 season
• Excellent interpersonal skills, enthusiasm, and the ability to conduct all interactions in an extremely positive and professional manner
• Bilingual/Multilingual skill set a plus
• Demonstrate excellent written and oral communication skills
• Proficient in Microsoft Office
• Ability to walk, climb stairs and stand for extended periods of time
• Ability to lift and carry 25 pounds