Account Executive, MVP Services
Los Angeles Clippers
Los Angeles, CAThis was removed by the employer on 4/26/2018 8:16:00 PM PST
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Full Time Job
JOB SUMMARY
The Account Executive, MVP Services under the direction of the Director of MVP Services, performs retention, sales, and customer service activities as it relates to season ticket (MVP) Memberships, partial plan, group sales and event suite accounts, and general ticket-related services. While the focus of this role centers around servicing client accounts, the Account Executive, MVP Services will also find opportunities for sales through upselling, cross-selling, and networking.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Establish and maintain client relationships that will result in client gratification and retention.
• Craft and track mandatory touchpoint opportunities per account in CRM.
• Implement MVP Membership cycle steps and meet deadlines as instructed.
• Act as main liaison between the LA Clippers and the client.
• Manage and execute MVP Member events, including booking, RSVP's, gifts, and activities.
• Lead execution of client amenities and services to optimize customer experience and maximize sales profitability.
• Participate as a team member through meetings and informal support to other team members and support staff, to enhance customer service, retention efforts, and sales performance.
• Perform Game / Event requirements as needed.
• Partner with other LA Clippers departments to provide a collaborative, customer-first focus for all operations (for example, the Ticket Office).
• Provide creative input and assertive follow-through to efforts that enhance client engagement and retention.
• Identify and close sales opportunities by conducting networking and aggressive outreach to current client base.
• Perform other tasks and projects as requested.
CHARACTERISTICS / QUALIFICATIONS
• Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.
• 1 years of experience in a customer-facing, support role. Sports and/or entertainment experience preferred but not required.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client's needs in a timely manner.
• Sales background preferred with proven record.
• Proficient in Outlook, Word and Excel. Experience with MS Dynamics CRM and/or any ticketing system a plus.
• Night and weekend work required including working events.
• Demonstrated dedication with the ability to lead projects from origin through execution.
• Willingness to learn and should be able to flourish in a fast-growing, dynamic environment.
• Effective interpersonal skills, both oral and written.
• Self-starter and entrepreneurial spirit with hands-on approach towards business.
Equal Opportunity Statement
The LA Clippers are an equal opportunity employer. It is the Clipper's desire and intent that all employees enjoy a professional business working environment that is free from discrimination.
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