Seasonal Call Center Representative
Los Angeles Angels
Anaheim, CAThis was removed by the employer on 4/8/2018 8:17:00 PM PST
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Part Time Job
Angels Baseball- Part-Time, Seasonal Call Center Representative
Overview:
In conjunction with the Ticket Sales and Service Department, members of the Call Center staff field inquiries from potential buyers from the Angels Charge-By-Phone Hotline and provide excellent guest service to address the needs of our inbound phone clients. This position is part-time, seasonal and paid at $11.00/hour plus commission.
Duties:
• Responds to general questions about ticket availability and pricing, game times and dates, stadium policies and procedures, etc.
• Transacts and fulfills guest ticketing requests by suggestive selling the best ticket product for their individual needs
• Processes payments of single game ticket orders and liaises with the Ticketing Office as needed
• Works from and maintains database of active and previous ticket buyers
• Identifies prospective buyers to elevates up sell opportunities for ticket package sales
• Makes outbound single game ticket sales calls to perspective and previous ticket buyers
• Assist with off-site sales support and incentives
• Other duties as assigned
Requirements:
• High School Diploma
• 1-2 years prior experience in a guest service / hospitality environment preferred
• Must be technologically literate and able to use/learn a variety of computer programs including Word, Excel, Outlook, Pro Venue and Sales Force.
• Ability to effectively and professionally communicate over the telephone and via email
• Must be comfortable with managing heavy call volume, both inbound and outbound
• Ability to deal diplomatically with the public and fellow employees
• Excellent customer service skills
• Ability to work well under pressure
• Ability to work with other employees and supervisors, maintaining effective working relations
• Availability to work nights, weekends and holidays if necessary. Schedule will vary based on Angels' game schedule.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Questions:
• How did you hear about this job?
• Please list your weekly availability. For example (M-F 8am to 4pm, Sat/Sun Open Availability)