Client Service Representative
Los Angeles Angels
Anaheim, CAThis was removed by the employer on 8/31/2018 8:17:00 PM PST
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Full Time Job
Overview:
Reporting to the Director of Ticket Sales, the Client Service Representative will be the primary caretaker of a pre-assigned diverse client base. Servicing client's needs through various touchpoints, relationship building, problem solving and upselling to achieve company service and ticket revenue goals.
Duties/Responsibilities:
• Provides flawless customer service to over 400 Season Seat Holders and Mini-Plan Clients by taking a proactive service approach by activating client benefits and cross-selling
• Take the lead with problem resolution for all guests
• Explore and initiate cross-sale opportunities including group tickets, suite rentals, mini-plans and individual game tickets
• Executes and communicates customer benefits, amenities, services, programs, surveys and events throughout the calendar year
• Execute proactive Client Service Plan through outbound calls, email and face-to-face meetings. Recording touchpoints in company CRM to properly track overall service levels
• Work closely with Ticket Office staff with inbound customer inquiries and problem solving
• Liaises with Sales Representatives in the transition from point of sale to service objectives.
• Position will be evaluated based on revenue and seat renewal percentage, quality of customer communication and overall performance
Qualifications:
• Bachelor's degree preferred
• Minimum of two-years of customer relations/service and sales experience; experience in hospitality, entertainment or sports industry preferred
• Must have a passion for customer service and have the ability seek sales opportunities
• Excellent written and oral communication/interpersonal skills are a necessity
• Excellent organizational skills
• Ability to handle heavy phone volume, both outbound and inbound
• Flexibility to work weekends, nights, and holidays as required by schedule of events.
• Experience or working knowledge of Tickets.com, Provenue ticketing platform and Salesforce CRM data solution preferred
• Candidate should be competitive, professional and self-starting
Angels Baseball is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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