Director of Team Operations, LNEx

This is a Full Time Job

THE JOB

Live Nation's in-house Experiential & Events team (LNEx) uses their unrivaled expertise in translating brand business objectives into actionable fan experiences across Live Nation properties from festivals to custom events to global hospitality to venues. LNEx is a full-service solution in concepting, designing, building, and executing bespoke experiences that seamlessly integrate brands into the Live Nation ecosystem. The LNEx team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division. We are a collection of resourceful, ambitious, and strategic minded individuals that thrive in an environment full of variables and unknowns.

The LNEx Director of Team Operations is a critical role that reports into the SVP and works closely with team leads. This position is responsible for the effectiveness and rhythm of the LNEx team business, including setting up key processes and metrics and enhancing our culture and organizational health. The LNEx Team Director will provide insight and advice to the SVP around operational excellence, resources and planning, and participate in overall team strategy/growth.

The Team Director will play a key role in keeping LNEx on top of their game. They will be directly involved in ensuring the LNEx team maintains itself as a world class organization, and delivers extraordinary service and value to clients and internal stakeholders.

WHAT THIS ROLE WILL DO
• Manage LNEx team operations, overseeing key team processes and communication, optimizing for agility and impact.
• Maintain key internal relationships within and outside of department, particularly Legal, Finance, identifying and implementing best practices to work across teams.
• Manage team that oversees LNEx staff hiring, payroll, expenses, and vendor contracts.
• Track financial reporting, KPIs, and budget reports, surfacing trends and sharing key data.
• Plan and strategize team meetings and events, including bi-weekly team calls and bi-annual in-person offsites.
• Explore and implement ways for department to innovate and raise industry profile- emerging technology, marketing trends, conference presence, award submissions, trainings, etc.
• Work with internal Safety & Security teams to ensure participation in corporate safety training and communication, as well as manage team trainings (including OSHA, HEQ, First Aid etc).
• Maintain internal and external assets, including storage inventory, project calendar, key document libraries, decks, website, and social media.

WHAT THIS PERSON WILL BRING
• 5-7+ years direct experience in department operations, program management, client service
• Must have worked in experiential or live event space
• Direct knowledge of experiential programs with production and marketing extensions
• Ability to work with and manage a hybrid, remote and cross-functional team
• BA Degree required
• Superior project and time management skills including managing multiple projects simultaneously
• Effective at driving complex multi-stakeholder process and cross-team programs
• Detail-oriented with analytical problem-solving skills.
• Excellent verbal and written communication
• Ability to proactively identify potential problems and utilize sound decision making to implement the best solutions
• Proficiency in Microsoft Office applications, Airtable, Asana, etc.
• Record of successfully deploying and managing planning and Airtable systems is a plus

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match