Director of Operations, VIP Lounge

This is a Full Time Job

DESCRIPTION:
LN Venues, Director of Operations - VIP Lounge

THE ROLE
The Director of VIP Lounge Operations leads the execution and operational excellence of all food, beverage, music, and programming in the new VIP Lounge. The ideal candidate combines culinary leadership with strong business acumen—driving vendor partnerships, cost control, team training, and guest experience innovation. This role also oversees key operational areas including F&B operations, security staffing, membership programs, upsell strategy, artist relations, marketing collaboration, facility maintenance, HR processes, and full P&L ownership across all revenue streams.

WHAT THIS ROLE WILL DO

Guest Experience, Membership & Culture
• Cultivate a culture of creativity, consistency, and care in all departments
• Ensure hospitality standards are met across all guest touchpoints
• Engage in tastings, guest feedback sessions, and VIP experiences to continuously elevate the offering
• Assist with space programming on show nights and non-show nights as needed
• Oversee membership sales and service strategy, including onboarding, retention, and exclusive member experiences
• Manage relationships with artists and talent, ensuring hospitality standards and backstage experiences meet expectations
• Oversee high-profile guest service strategy, including VIP arrival coordination, personalized experiences, and discretion protocols
• Partner with the marketing team to develop and execute promotional strategies for the lounge, membership program, and non-show related events, ensuring alignment with brand identity and audience engagement goals
• Partner with the Special Events team to drive business and execute high-level events in the space

Food & Beverage
• Oversee FOH service standards including guest interaction, table service, and bar execution
• Develop and enforce opening and closing procedures for food and beverage operations to ensure readiness and consistency
• Ensure alignment of food and beverage presentation, timing, and hospitality with brand expectations across all service periods
• Collaborate with Live Nation's F&B team to deliver menus that reflect seasonal trends, guest preferences, and brand identity
• Support the National F&B Team with R&D sessions, tastings, LTOs, and annual refreshes
• Lead execution of standardized recipes, prep methods, and specs to ensure consistency and scalability

Operational Oversight
• Collaborate with venue managers and F&B team on operations, training programs, and ongoing leadership
• Ensure compliance with health codes, licensing laws, and all applicable food safety regulations
• Oversee security staffing plans, scheduling, and protocols to ensure guest safety, staff coordination, and compliance with venue policies
• Manage operational staffing across departments to ensure optimal coverage and performance during peak and off-peak hours
• Coordinate closely with venue operations, production, and technical teams to ensure seamless execution of events and programming
• Oversee maintenance and upkeep of the lounge space, ensuring all areas are clean, functional, and aligned with brand standards
• Implement efficient BOH and bar systems to reduce waste, improve execution, and enhance service speed

Financial Performance & Cost Controls
• Full ownership of venue P&L, including all revenue and expense categories
• Develop and manage F&B budgets, including COGS %, labor models, and contribution margin targets
• Partner with procurement to source premium products, negotiate pricing, and build preferred vendor lists
• Analyze key performance data (e.g., menu mix, per-cap spend, item velocity) to improve profitability
• Lead forecasting efforts across all revenue streams including F&B, membership, upsell, and ancillary services
• Support pricing strategies that balance guest value with financial performance
• Lead strategy and execution of upsell and ancillary upgrade programs (e.g., ...