Manager, Marketing Services

This is a Full Time Job

The Manager, Marketing Services is responsible for the account management of client engagements from initial proposal to final delivery. He/she manages all relations with assigned clients and ensures the timely delivery of projects which meet established quality, scope and cost of requirements. Projects include websites, digital marketing campaigns (online, mobile, email, viral, social networking, etc.) and promotion programs.

Client companies span a broad range of industries, organizations, budgets and levels of digital expertise. This role requires exceptional client management skills and adaptability to ensure the needs of each unique client are understood and supported. Extensive knowledge of digital marketing strategy is also required to provide input in best ways to promote products in the online space. The Marketing Services Manager reports to the Senior Manager, Marketing Services. The position is based in Culver City, California.
Responsibilities include:

Manages day-to-day operations of multiple medium-to-large sized accounts
Communicates with clients through all phases of client engagement (including chairing kick-off and status meetings, outlining agendas and presenting project proposals and reports), keeping them informed and managing their expectations
Oversees scoping, pricing and scheduling of new projects in collaboration with the Production group
Manages multiple websites and digital marketing programs, including planning, scheduling, development, marketing implementation, maintenance, approvals, and reporting
Manages cross-functional team (marketing, design, production, research, CRM and technology) on a project basis
Prepares complete post-campaign reports, analyzing and interpreting results to improve overall strategy on a regular basis
Communicates proactively with senior stakeholders regarding any change in scopes, timelines, resource requirements or third party vendor issues
Contributes to the conception, development and optimization of digital marketing solutions in a collaborative, cross-discipline team environment
Identifies opportunities to deliver additional solutions and expand the scope of client engagements
Stays abreast of industry trends, best practices and other information beneficial to clients and colleagues

Requirements:

Minimum 4 years experience in online entertainment marketing
Minimum 3 years account management/client services experience, ideally within a matrix organization
Strong knowledge of digital marketing methods and web production processes
Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail
Solution-oriented, highly motivated and proactive self-starter
Well-rounded interpersonal skills, and experience interacting with diverse personalities
Outstanding organizational skills and the ability to meet deadlines while balancing multiple projects and priorities
Excellent oral and written communication skills
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio and Project
Experience at a studio or in an entertainment-based business preferred