Order Management Liaison
Intelligent Computer Concepts Inc.Huntsville, AL
Full Time Job
DRG Intelligent Computer Concepts, Inc. is seeking an individual who can fulfill an Order Management Liaison position. This position entails working at our entertainment client's facility in Huntsville, AL. The Order Management Liaison position will be working with our client in the Home Entertainment field.
We are seeking an enthusiastic, tech savvy individual who has a ''can-do'' attitude and who is a quick learner.
The following represents the core responsibilities of the above noted position, but should not be interpreted to be in any way restricted to these functional areas.
The job functions of the Order Management Liaison include but are not limited to, the following:
• Outbound shipment order review and reporting for all of North America.
• Build order entry and management.
• Proof of delivery reporting for all required internal groups and external customers
• Onsite QA Support
The responsibilities of the Order Management Liaison include, but are not limited to, the following:
Create daily open order reporting for Distribution Services with distribution to all other affected company groups.
Analyze all open orders for inventory shortages or other problems which impact outbound processing or successful build completion at Technicolor.
Closely review and monitor open manufacturing purchase orders to achieve highest fill rate possible on open sales orders.
Authorize necessary backorder approvals and order upgrades where necessary to ensure timely order flow and execution.
Issue backorder reports as necessary for LA for reshipment of short product.
Communicate order status and/or issues with head office via reporting and email with continuous follow up until complete.
Order entry in JDE and AS400 for all company's managed corrugate promotions. Continued tracking of short elements they are responsible for to ensure on time assembly to load plan and ship windows.
Monitor backup stock of corrugate items post street to identify/enter associated breakdowns which alleviates space issues at the vendor and allows for immediate sale of associated singles.
Generation and tracking of all retail street date reporting both internal and for our customers. Work closely with the Technicolor POD group/carrier groups on issues to guarantee appropriate store level on hands for street.
Backup to VMI team for retail new release order creation and transmission.
Research with appropriate Vendor group as necessary and communicate resolution on any customer complaints or issues received to senior management and customer service.
Maintain constant contact with sourced vendor CSR's to insure orders will complete for on time delivery.
Read, understand and assume responsibility for performance of all procedures, assignments, notices and policies applicable to assigned area and common areas, including posted notices.
Maintain training documents and assist training other employees, maintain cross training within the group for backup purposes.
Maintain working knowledge of process changes and enhancements for efficiencies within the group and to understand impact across the supply chain.
Perform any other duties as assigned by Distribution Services/Supply Chain Exec Director or OM Sr. Manager
Bachelor's degree or minimum of three (3) years distribution experience in the home entertainment industry is preferred.
Ability to handle multiple projects at one time in a fast paced manufacturing and distribution environment with excellent written and verbal communication skills. Strong problem solving skills are a must. PC experience required (Access, Excel, Microsoft Word, PowerPoint, and Office). AS400 experience a plus. Ability to work flexible hours and weekends as needed.
30 days on the job training under direct supervision of the Dept. Director or Manager.
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