Manager, Program & Operational Management
IMDB
Santa Monica, CAThis was removed by the employer on 9/4/2018 5:32:00 AM PST
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Full Time Job
Manager, Program & Operational Management, IMDb Content
IMDb's Content team put the 'Db' in IMDb. We obsess over the accuracy, coverage and timely publishing of the content that powers IMDb's Consumer, Professional and Mobile businesses; the X-Ray experience for movies and TV shows; and entertainment-related knowledge for Alexa, the Amazon cloud service that in turn powers voice-controlled devices like Echo and FireTV. We need a talented leader to take the helm of Content's Program Management and Operational teams based in multiple locations around the globe.
About the team
We're a group of entertainment, technology and localization experts. We harness expertise and high-judgement to make smart vetting decisions. We leverage technology to keep us consistent and scale with content growth and customer demand in an ever-evolving industry. We own content-related customer service contacts to keep us close to our customers and feed the flywheel of continuous vetting-improvement. We proactively acquire the content that is most valuable to our customers.
About you/the role
As an experienced leader you will be directly responsible for overseeing programmatically focused and highly operational teams in customer service, data content management, business intelligence, proactive content acquisition, automation and customer engagement. You will build and harness a team vision and culture of innovation and customer obsession. You will own end-to-end planning and execution of challenging SLAs and goals to drive continuous quality, efficiency and coverage improvement. You will know how to balance competing resource demands. You will be obsessed with data and direct customer feedback and know how to leverage both to make the right prioritization decisions and deliver the right results.
As an experienced people manager you will have no problem leading these teams in local and remote locations across UK, US and IN. You will have direct line management experience of individuals and other people managers, comfortable with all aspects of performance management and development. As leader you will set and ensure an ever-rising bar for hiring excellence and lead forecasting and strategy for future headcount requirements.
For this Santa Monica-based role you will have direct contact with industry professionals and company clients. Not only will you demonstrate passion for the movie/TV/gaming/celebrity industries, you'll need a working knowledge of the full development, production and release lifecycle and the work of the professionals involved. You will work closely with IMDb's Professional business to harness this knowledge and create indispensable products for these customers.
BASIC QUALIFICATIONS
Basic Qualifications
• Relevant degree of higher
• 5-10 years professional experience in a lead role
• Experience building and leading large cross-functional teams locally and remotely
• Experience managing individual and other managers
• Experience recruiting, motivating and focusing people and teams of all levels to deliver
• complex projects/goals and business critical SLAs
• Experience driving communication and consensus across departments, from front line to executive level
• Experience of balancing competing operational demands and best practices in customer service and data management
• Experience of multi-year resource forecasting, budget planning and vision setting
• Passion and working knowledge of the movie/TV/gaming/celebrity industries, the full development, production and release lifecycles and of the professionals involved
PREFERRED QUALIFICATIONS
Preferred Qualifications
• Ability to communicate in multiple languages, both written and verbal
• Experience of localizing content for global audiences
• Knowledgeable of Machine Learning practices and opportunities