Digital Media Producer
Hulu
Santa Monica, CAThis was removed by the employer on 2/4/2020 10:03:00 AM PST
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Full Time Job
SUMMARY
Hulu's Product Education team is seeking a Digital Media Producer who will be an exceptional addition to our Viewer Experience team. As a Digital Media Producer, you will work closely with the Product Education team to produce on-brand, personalized customer support content for Hulu's viewers. The right person for this role brings a strong understanding of the creative process. You are a self-starter, fanatically organized and tenacious. You have a strong attention to detail, superior writing and content creation skills, and a desire to produce outstanding digital assets, and the ability to build and manage a library of digital content.
WHAT YOU'LL DO
• Manage, optimize and measure effectiveness of our YouTube support channel
• Collaborate with Launch Readiness, Creative Studio, Product Marketing Managers, and Product Managers to create customer support content for launches and keep track of changes for post-launch content management.
• Write and edit headlines, subheads, meta tags and asset-heavy articles for consistency and clarity.
• Define and assess project requirements, write creative briefs and ensure projects are delivered on time.
• Work cross-functionally to ensure help.hulu.com as well as all Viewer Experience self-service channels include visual assets that are on-brand, inform and inspire.
• Create video walkthroughs and visual assets that will help our support agents assist viewers.
• Be an advocate for content management standard methodologies
WHAT TO BRING
• Bachelor's degree (BA/BFA) from a four-year accredited college or university in English, Journalism, Communications, Marketing or related field
• 3 - 5 years experience writing, editing, and/or content creation in a customer support environment
• A critical eye and strong visual aesthetic
• The ability to break down complicated topics into simple step-by-step instructions
• Strong project management and organizational skills, with the ability to independently manage multiple projects in a fast-paced, dynamic environment
• Experience using Adobe Creative Suite
• Knowledge of screen recording software such as Camtasia
• Experience with Salesforce a plus
Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is proud to be an Equal Opportunity Employer.