Program Manager, Fraud Management - HBO Max
HBO Max
New York, NYThis was removed by the employer on 1/25/2021 2:32:00 PM PST
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Full Time Job
The Program Manager, Fraud Management will be a part of the Direct-to-Consumer Operations team. As a Program Manager, Fraud Management, you will play a critical role in participating in the evolution and development of HBO Max's payments fraud mitigation strategy and billing health practices both domestically and internationally. You will help manage and evolve the processes and controls used to prevent, detect and mitigate fraudulent and high-risk transactions while balancing a seamless customer experience. A few of the key risk areas you will provide support will include the prevention of Card Not Present Fraud, Account Takeover, and Fraudulent eCommerce events for HBO MAX. You will work closely and collaborate with other members of the DTC Operations team, DTC engineering, WarnerMedia CSO, Legal and various stakeholder governance groups to actively ensure that consumer fraud prevention strategies are honed and refined as the market landscape evolves.
The Daily
• Participate in the creation of global business requirements definition identification of product/technology solutions and implementation of a robust and scalable global fraud program for HBO MAX.
• Contribute to the development and safeguarding of payment ecosystem; identifying, researching and implementing fraud risk management strategies that reduce false positives, improve payment acceptance, and encourage subscriber retention/growth
• Be the eyes and ears in the merchant/subscription payment fraud industry, remain current on emerging fraud risk trends and advancements in preventative measures and innovations to manage payment fraud risk.
• Assist in the response to emerging fraud risks and schemes, and support incident response task forces to help in the remediation of the risk.
• Contribute in the development and presentation of business cases for global payments fraud prevention programs, working with cross functional HBO teams.
• Partner with global and regional HBO business & legal teams to understand market/regional challenges and regulations with respect to fraud.
• Participate with DTC Engineering teams to identify technical and product solutions, as well as help inform product roadmaps with fraud enhancements.
• Support the go-to-market process and interact with technical developers to translate product requirements into technical specifications.
• Aid in the ongoing development and tuning of both in-house and 3rd party fraud vendor solutions.
The Essentials
• Bachelor's degree in business, computer science, management information systems or related fields.
• 2-4 years of experience working in fraud risk management, preferably within a media or subscription company.
• Excellent written and verbal communication with all levels of technical and non-technical staff.
• Able to establish goals and set clear expectations, prioritize activities, and follow through to completion.
• Excellent interpersonal skills, including negotiation and problem resolution in a cross-functional team.
• Able to drive the definition of project scope, develop detailed project plans, and facilitate the collection of engineering, operational, and business requirements.
• Strong understanding of development methodologies including waterfall and agile.
• Strong problem solving and critical thinking skills.
• Able to clearly, concisely, and regularly communicate status, issues, and risks to project stakeholders.
• Able to function effectively and consistently when faced with frequently changing and sometimes ambiguous goals.
• Proven ability to manage complex projects with multiple stakeholders.
• Understanding of fraud and security as it relates to digital products & subscription services, external solutions merchant and/or acquiring business, and payments processing.
Nice to Haves
• International business experience in Europe and/or Latin America, second languages a plus.
• Ability to analyze data, discover anomalies and determine root cause.
• Tangential experience in cybersecurity practices
• Media, entertainment and/or subscription services experience
• Experience in fraud payment technologies and current innovations in the marketplace to mitigate risk
The Perks
• Paid time off every year to volunteer
• Access to well-being tools, resources, and freebies
• 2018 Best Company for Working Mothers
• 2018 Best Company for Dads
• An in-house learning and development team to help shape and grow your career
• Part of the WarnerMedia family of powerhouse brands