Membership Services Account Manager
Harris Blitzer Sports &Amp; Entertainment
Camden, NJThis was removed by the employer on 4/17/2019 11:15:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Marketing Category
Browse the Sports Category
Search for Membership Services Account Manager jobs in Camden-NJ
Search all Membership Services Account Manager postings
Full Time Job
Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the GRAMMY Museum Experience Prudential Center, the Delaware Blue Coats, the Binghamton Devils, the Sixers Innovation Lab Crafted by Kimball, and renowned esports franchise Dignitas. Led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. HBSE also strives to positively impact the local communities in which it operates through the powerful platform of sports.
HBSE offers an energetic work environment built on collaboration, growth, and a quest to excel in everything we do.
Position Overview:
The Member Services Account Manager position is responsible to build relationships with our full season members that result in the renewal and growth of our season ticket revenue base. This is achieved through face to face interactions, consistent touchpoints, and creating unique experiences and WOW moments.
Responsibilities
include, but are not limited to the following:
• Maximize and drive our full season membership renewal goals year-in and year-out by providing assigned portfolio an outstanding experience via:
o Phone calls
o Emails
o Game & event visits
o Unique WOW moments
o Office visits
• Generate and achieve new revenue goals through:
o Upselling current members
o Additional inventory with current members
o Generating referrals from current members that lead to new membership, partial, group
tickets or single event suites
o Qualifying prospects outside of the office
• Create and build relationships with members and final decision makers to learn about their membership usage and work to achieve their desired outcome of their full season membership purchase
• Produce creative WOW moments for members based on knowledge of their interests and membership usage that will leave a lasting impression
• Troubleshoot issues as they arise and determine appropriate resolution for members (i.e. discretion to provide complimentary dinners, private meet and greets, etc. as necessary)
• Attend and participate in events such as member parties/gatherings, town hall meetings, networking events, etc.
• Other duties as assigned
Competencies:
• Optimistic- Will bring a sunny disposition and positive attitude to work every day
• Grit- The ability to stick with things over the long term until mastered
• Visionary Client Retention Mind – Will go above and beyond others when it comes to client retention and loyalty
• Driven- Obsessed with outperforming objectives and delivering strong results
• Creative- Can think innovatively and connect the dots - finds creative ways around tactical problems
• Detail Oriented- Has a keen eye for detail and holds themselves and teammates accountable
• Coachable- Willing to listen and learn from others around them - immediate implementation of tips is key
• Adaptable- Able to roll with the punches in an industry where the only constant is change
Qualifications
(educational, experience, & basic knowledge requirements):
• Bachelor's degree required, Business or Sport Management degree preferred
• 1-2 years of previous sales and/or hospitality experience preferred
• Proficiency in Microsoft Office, Paciolan and SalesForce CRM preferred
Working Conditions:
Travel Requirements:
• Ability to work events and games which require nights and weekends
Physical Demands:
• This position requires the ability to lift up to 50 pounds.
Work Environment:
• May be expected to work events that may take place on evenings, weekends and holidays
Harris Blitzer Sports & Entertainment and all its subsidiaries are an Equal Opportunity Employer (EOE)