Customer Service Support Coordinator

Full Time Job
Role Summary
The Customer Service Support Coordinator position is focus on supporting the Account Managers and related departments with their clients' needs. This person will work closely with them to provide support relating to the work orders.
Key responsibilities
Enter orders into various proprietary order systems (DOVENET/SAFE)
Prepare, compile and sort incoming purchase orders for data entry (DOVENET/SAFE). Approximately '4000' per month. ('3400' SAFE/'600' DOVENET)
Check source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Prioritize work orders data entry according to due date
Determine applicable billing for each work order.
Coordinate with various departments to ensure rush orders are prioritized
Verify accuracy of billing information on incoming purchase orders
Verify data and correct data as necessary
Track work order status in various stages of production as required
QC Oracle item codes prior to VOD processing to ensure accurate invoicing
Issue change orders as required
Back up for team members in Customer Service Support.
Manage orders daily for their statuses (ie. Hold for Bill info, Hold for filename, etc) and update accordingly.
Track Due in 7 days report daily to ensure the team contacts Customer Service Provider teams on a timely matter about missing POs or PO discrepancies
Reconcile every past cycle, ensuring orders left in process are either sent, canceled or update to shipped if already sent
Manage the Staging Error Report for orders that error out of Oracle and cannot be billed until changes are made
Qualifications
Experience with digital media required.
Proficient in Microsoft Office.
Works well within small team.
Understanding of digital production chain and the mass processing of deliverable files though automation or manual production.
Areas of interest and intrinsic competencies
Database Design
Web Development
Autonomous
Proactive
Interpersonal skills
Please note: only shortlisted candidates will be contacted.