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Technical Support Specialist
Fremantle US
Burbank, CA
Uh oh, this posting was removed on 9/27/2021 1:06:00 PM PST
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Job Description - Serve as primary point of contact for all technical support requests, provides answers and solutions to enable continued use of cloud and local systems, collaborate with support team in ticket escalation and resolution.
Responsibilities
Process support requests and manage technical support ticket queue
End-user systems deployment
Cloud services support and administration
Security incident escalation and response
Remote support for offices in North and South America
Onsite and remote support for all corporate and production teams
VPN security access management
Data and systems backup management
Quarterly DR testing
Equipment order processing
Systems recovery
Hardware and software compliance
Network troubleshooting and resolution
User account password reset/changes
Problem resolution documentation
Systems and process documentation
Compliance enforcement
Security policy and procedure enforcement
Office cable management
Mobile device services and policy support
Audio and video systems management
End user training and awareness
Media transcoding and management
Other duties as assigned
Requirements
Excellent Customer Service Skills
2-3 years of Technical Service Support required
Strong attention to detail when communicating with clients (verbal & written)
Good troubleshooting and problem-solving skills
Ability to multitask in a fast-paced environment
Systems and Services
Microsoft Office 365
Microsoft Exchange Online
Microsoft SQL
Microsoft Teams
Microsoft Azure
Active Directory
EMC
Hyper-V Management
VMware
Powershell Scripting
Veeam
Helpdesk Ticketing System (Spiceworks)
Cisco & Aruba Wireless
SSH
Website Hosting & SSL Certs
Cisco video conferencing
Cisco switching and routing
Box.com
VPN, SSO and MFA
Adobe Creative Cloud
AVID Media Composer
Windows 10
Apple OS X
Apple iOS
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Technical Support Specialist jobs in Burbank-CA
Job Description - Serve as primary point of contact for all technical support requests, provides answers and solutions to enable continued use of cloud and local systems, collaborate with support team in ticket escalation and resolution.
Responsibilities
Process support requests and manage technical support ticket queue
End-user systems deployment
Cloud services support and administration
Security incident escalation and response
Remote support for offices in North and South America
Onsite and remote support for all corporate and production teams
VPN security access management
Data and systems backup management
Quarterly DR testing
Equipment order processing
Systems recovery
Hardware and software compliance
Network troubleshooting and resolution
User account password reset/changes
Problem resolution documentation
Systems and process documentation
Compliance enforcement
Security policy and procedure enforcement
Office cable management
Mobile device services and policy support
Audio and video systems management
End user training and awareness
Media transcoding and management
Other duties as assigned
Requirements
Excellent Customer Service Skills
2-3 years of Technical Service Support required
Strong attention to detail when communicating with clients (verbal & written)
Good troubleshooting and problem-solving skills
Ability to multitask in a fast-paced environment
Systems and Services
Microsoft Office 365
Microsoft Exchange Online
Microsoft SQL
Microsoft Teams
Microsoft Azure
Active Directory
EMC
Hyper-V Management
VMware
Powershell Scripting
Veeam
Helpdesk Ticketing System (Spiceworks)
Cisco & Aruba Wireless
SSH
Website Hosting & SSL Certs
Cisco video conferencing
Cisco switching and routing
Box.com
VPN, SSO and MFA
Adobe Creative Cloud
AVID Media Composer
Windows 10
Apple OS X
Apple iOS
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