Operations Manager

This is a Full Time Job

Operations Manager - Frank Productions

Frank Productions is looking for a full-time Operations Manager to join our team at the Sylvee in Madison, WI.

WHAT THIS PERSON WILL DO
• Responsible for the overall management, communication, and connectivity of venue operations and staff for assigned venues
• Develop and implement procedures to improve the operations performance
• Implement security procedures and equipment that ensure guest, employee, artist, and venue safety while meeting department objectives and budgets
• Responsible for the effective guarding, patrolling, and monitoring of venue premises to prevent theft, violence, and other risks
• Manage the expenditure of venue resources according to company policies and procedures
• Maintain and oversee operations for effective ingress and egress of the venues
• Coordinate, schedule, and lead front of house and security and usher staff
• Ensure venue cleaning schedules are followed and venue is presentable
• Coordinate parking bag placement and record keeping as needed
• Assist and coordinate special event set up and ops plans as needed
• Coordinate sponsorship activations as needed
• Liaise with appropriate investigative and public safety agencies on matters related to operations, planning, and prevention
• Upkeep and maintenance of surveillance system
• Have a working knowledge of the ticketing system to trouble-shoot problems, as needed
• Maintain a working climate that attracts, retains, and motivates quality personnel
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Commit to providing a safe and enjoyable facility for guests and employees
• Investigates and resolves guest related complaints
• Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
• Ensure the organization's mission, values, commitments, goals and culture are upheld and practiced
• All other duties as assigned

WHAT THIS PERSON WILL BRING
• Applicable experience with Production, project management, customer relations, and similar skills
• Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
• Must have a vehicle, valid driver's license, and proof of insurance
• Must be 25 years of age or older for rental vehicles
• Willingness to work unconventional hours as job duties demand
• Ability to handle difficult situations in a professional manner
• Ability to quickly adapt and adjust projects to new expectations and direction
• Ability to work independently and solve problems using sound decision-making skills
• Ability to lead and coordinate projects
• Willingness to travel, as job duties demand
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Professional and friendly demeanor
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to learn and work within systems such as MS Office, project management tools, and other company software

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT
• Performs duties while standing and walking, including ascending and descending stairs
• Lifts up to 75 pounds
• Crouches, kneels, twists, bends, and reaches frequently
• Occasionally works at heights above ground level
• Utilizes hands and fingers to operate computers and office equipment
• Regularly exposed to large crowds and high volumes of noise
• Occasionally works in outdoor conditions

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.