Graphics Help Desk

This is a Freelance Job

FOX Sports Creative Services is seeking a graphics Help Desk operator in our Los Angeles offices. The Help Desk role provides technical support and distributes graphic elements to FS1 and FOX Sports broadcasts. This position reports to the Executive Director of Graphics Technologies, in the Creative Services Group.

Responsibilities:
• Support the real-time graphics used for studio and remote broadcasts.
This includes troubleshooting technical issues with:
• Hardware
• Control software
• Associated stats applications
• Configure, test, and ship graphics computer equipment
• Work with producers and coordinators to fulfill graphics orders and deliver assets to remote and studio broadcasts
• Assist in QC of graphics packages
• Build templates for on-air graphics

Qualifications:
• Strong technical aptitude is essential along with a comprehensive knowledge of Windows/PC operating systems and familiarity with Adobe Photoshop and After Effects.
• Excellent customer service skills and a professional, calm, patient demeanor are required to provide support in high-pressure situations via phone, email, Slack.
• Must be a proactive self-starter, willing to learn in a fast-paced environment. Must be able to multitask and utilize downtime productively.
• Flexible hours, including availability on weekends and holidays, are required.
• Some familiarity with major sports, including NFL, MLB, college football and hoops, soccer, and auto racing, is helpful.