In-Flight Entertainment Customer Service Rep
FotoKem
Burbank, CAThis was removed by the employer on 12/7/2018 11:30:00 AM PST
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Full Time Job
FotoKem, a leading digital and film post-production facility in Burbank, is looking for an IFE Customer Service Representative to help support our dynamic and growing company. FotoKem provides creative and technical support to all major studios in Hollywood, and has been a respected part of the global filmmaking community since 1963. We are looking for an experienced and capable candidate who will report to the Senior Customer Service Representative and work alongside the diverse family of employees in FotoKem's film laboratory, digital services departments and audio houses.
Job Description: Responsible for relieving day shift Customer Service and Operations managers to ensure timely deliveries and concise communication to all stakeholders including; external customers, internal operations teams, internal customer service teams and executive management.
Requirements:
• Manage high volume, short window servicing in an extremely time sensitive environment adhering to strict deadlines
• Communicate effectively to schedule, coordinate and status customer requests, utilizing internal and external resources
• Handle multiple projects, with focus on detail and drive to ensure timely and quality results
• Respond timely to global customer queries including but not limited to research requests and rejection issues requiring resolve
• Partner with team project managers (Scheduling and Operations) ensure timely and comprehensive daily hand-off
• Fulfill high volume data entry, research projects and order writing tasks
• Strong knowledge of digital video, conforms (audio/ subs) and associated workflows is required
Additional but not required:
• In Flight Entertainment experience is a plus
FotoKem is an equal opportunity employer. Principals only.