Broadcast Technical Support Technician
Disney ABC Television Group
New York, NYThis was removed by the employer on 6/18/2018 1:54:00 PM PST
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Full Time Job
Job Summary:
As a Broadcast Technical specialist on the Support team, you will be part of a team responsible for providing world class 24/7 remote support, resolving and dispatching every technology issue that comes your way. You are an expert in all our internal and production office technologies and must ensure ABC employees stay highly productive in the most secure environment possible. These requests can come in via tickets, email, chat, phone calls and automated alerts. This position will involve a multitude of operational tasks such as supporting cloud applications, remote troubleshooting, password resets, access requests, provisioning/de-provisioning accounts, dispatching, along with training on applications and security practices, and documentation. Daily duties can consist of prioritizing, resolving, routing and scheduling all incoming internal technology support requests. You will partner with cross functional technology and operational teams to ensure requests are being routed and resolved with great customer satisfaction. The Broadcast Technical Specialist must also set expectations with the ticket requester, and ensure all ticket information is logged correctly
Responsibilities:
• Respond to emails, calls, automated alerts in a 24x7 365 day production environment
• Engage with internal teams (Systems/Networking) as well as business stakeholders to support/maintain the production environment.
• In addition to tier 1/tier 2 support there will also be project based work that will require time management and attendance of meetings with project stakeholders
• Knowledge transfer among peers along with creating/maintaining technical documentation in an effort to better support production processes and workflows.
• Attending training (onsite or offsite) and obtaining relevant certifications.
Basic Qualifications:
• A minimum of 2 years of IT or Desktop Support/System Administration
• Experience working on a 1st Tier technical support team or in a call center environment
• Strong fundamental knowledge in networking protocols and troubleshooting
• Familiarity with distributed computing environment concepts; local and network based user and group accounts and permissions
• Knowledge of best practices around data security
• Experience supporting Cloud and SaaS Applications and VMware ESX / Horizon, including AWS or Azure Apps.
• In-depth knowledge of and the ability to perform remote troubleshooting on Mac OS, Chrome OS, Windows, Linux, and various applications including Office
• Experience with Live Streaming, Transcoding, CDN's, Avid or Adobe CC and Content management systems are a plus.
Required Education
BA/BS degree or equivalent experience
About Disney ABC Television Group:
Disney/ABC Television Group (DATG) redefines the future of media and entertainment. Delivering compelling creative, great storytelling, ground-breaking technology, high-impact marketing and innovative distribution, DATG offers multiple opportunities to build a career that supports entertaining and informing the world. A key unit of The Walt Disney Company, one of the world's most admired vertically integrated media enterprises, DATG includes global live action and animation entertainment, news, owned television stations, and radio. If you've got a passion to join our team of talented professionals we want to hear your story.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with American Broadcasting Companies, Inc., which is part of a business segment we call Disney ABC Television Group.
American Broadcasting Companies, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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