Senior Specialist Broadcast Operations
Discovery Communications
Singapore, SGThis was removed by the employer on 11/24/2020 1:47:00 PM PST
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Full Time Job
Position Summary
This position supports end to end broadcast operations of Discovery APAC linear feeds and VOD/OTT/Linear content access services. The role is responsible for the daily operations support to ensure the reliable broadcast of Discovery channels in APAC, supports of VOD/OTT and content licensing operations, supports incident management. This role will also be involved in service launches and modifications projects.
With the focus on DNAP operations related to playout/broadcast facility, internal and external service providers, disaster recovery provider and international affiliates, the role will be the key contact to stakeholders from MTPO, other departments and DNAP regional offices.
The role will also be required to support the development of broadcast operational guidelines aligned with global Discovery practices to ensure continuous process improvements.
Responsibilities
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• Responsible for the daily Broadcast operation of all APAC services: both linear and VOD/OTT
• Operational support of the internal and external service providers, ensure coordination between APAC MTPO and service providers for day-to-day operations related to playout and broadcast
• Management of vendor maintenance request process, ensuring any impact on services is understood and mitigated, and effectively communicated to all parties affected
• Provide advanced notification and be point of contact to international affiliates, service providers and language vendors on service parameter change, system maintenance and operational workflow/guideline modifications
• Be point of contact for playout and broadcast incident management, coordinate trouble shooting with broadcast facility, internal/external service providers and affiliate incident escalation, collaborate with engineering team when their support is required
• Accurate and timely logging of all broadcast incidents, working with service provider and internal support team to establish root cause and resolution, with a view to incident prevention and mitigation
• Ensure broadcast content delivery to internal and external service provides on time based on the on air schedule.
• Works independently on developing and maintaining documentation, workflows, best practices and procedures related to the touch points between MTPO, Broadcast facility, and other internal & external stakeholders
• Has a thorough technical understanding of the work and function, and understanding of related disciplines, achieved through previous experienceManage data metrics collection and generate both scheduled reports and ad-hoc analysis as necessary to support new projects and improvement goals
Requirements
• Degree, or other appropriate Tertiary level education
• Minimum 5 years background in the Broadcast Operations with a solid knowledge of operational broadcast procedures & supply chain handling
• Experience in technical project management and an understanding in change management processes , and supply chain principles is an advantage