Manager, Partner Engagement
Discovery Communications
Charlotte, NCThis was removed by the employer on 8/10/2018 7:30:00 AM PST
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Full Time Job
If you accept a position with Discovery Education you will be an at- will employee under Discovery Education and eligible for Discovery Education benefits and compensation plans. This role is not a Discovery, Inc. position.
Our Team
Discovery Education is the global leader in standards-based digital content for K-12 classrooms, transforming teaching and learning with award-winning digital textbooks, multimedia content, professional learning, assessment tools, and the largest professional learning community of its kind. Discovery Education partners with districts, states and like-minded organizations to captivate students, empower teachers, and transform classrooms with customized solutions that accelerate academic achievement. Discovery Education's services are available not only in half of all U.S. schools, but in half of all English primary schools, numerous institutes of higher learning, and in 50 countries around the world.
The Role
Discovery Education builds strategic partnerships with school districts to transform teaching and learning through the implementation of engaging standards-based K-12 digital curriculum, delivery of intensive professional learning, and engagement within the global community. The Partner Engagement team plays a critical role in achieving our goals of providing the best customer experience in education and demonstrating the educational impact needed to retain and grow our district partnerships.
The Manager, Partner Engagement is the primary post-sale point of contact for Discovery Education’s strategic partners, responsible for ensuring seamless integration and deep usage of Discovery Education services. The Manager builds strong and productive relationships with districts, facilitates effective internal and external activity & communication, and clearly demonstrates the educational impact of Discovery Education’s services.
The Manager works in-person and remotely with district stakeholders from Discovery Education’s strategic districts to define district goals and metrics for success in order to inform strategic plans. The plans cover the functional, technical and operational tactics related to Discovery Education’s services as well as broader strategies covering user management, stakeholder communication, professional learning, instructional usage, community and in-person events. The Manager works across the district to bring the plan to life, continually assesses the progress of the partnership, and makes adjustments and recommendations as necessary to achieve the goals. The Manager is also directly responsible for all components of the renewal of Discovery Education products and services within partner districts.
Responsibilities
Develop strategic plans in collaboration with districts
1. Partner with district contacts to evaluate and establish district goals and set measurable objectives
2. Develop comprehensive district plans that include technology, customer support, professional learning, service usage, community-building, data, research & evaluation, and communications
3. Collaboratively establish structured rollout plans including user management, Professional learning support, and stakeholder communications
4. Ensure execution on contracted deliverables
5. Develop strategies to integrate Community and Professional learning into rollout plans
6. Coordinate planning and execution with Professional learning, Global Community, Account Services, and Partnerships Teams
7. Represent Professional learning for selected accounts, working with the district to identify and select from Discovery Education’s established program of courses to meet district goals
8. Establish and build strong, trusting relationships with key post-sale contacts including Curriculum and Instruction, Technology, Accountability, Senior Leadership, Administrators, and Teachers
Execute and monitor plans to ensure successful district partnerships
1. Execute implementation plans, driving timely execution of contracted deliverables and deep, effective product usage
2. Coordinate the booking and delivery of the Professional learning courses within the plan for selected districts
3. Measure progress against established checkpoint goals, adjust the plan as necessary to ensure success
4. Work collaboratively with the implementation point of contact to identify barriers and develop strategies to ensure success as specified in goals
5. Analyze usage reporting to identify trends and message trends to partners along with concrete plans to address negative trends
6. Prepare data for and lead quarterly reviews with key stakeholders
7. Interpret, prioritize, communicate, and manage partnership requests and issues both internally and with district partners
8. Effectively manage assigned partners by evaluating account health and prioritizing outreach efforts
9. Provide on-going account support
10. Document and communicate resolutions and known issues to external and internal customers
11. Act as the Discovery Education product expert, providing customers with product support and training via in-person events, e-mail, phone, and/or webinar
12. Identify accounts that are in jeopardy due to persistent technical or account issues and escalate, providing recommended course of action to restore customer satisfaction
13. Identify potential ways to grow the partnership based on district goals and communicate opportunities back to the partnerships team
14. Coordinate and partner to lead high-value in-person events to drive awareness and service adoption in support of district goals
15. Create proposals and execute renewal process to ensure timely renewal of business
Requirements
* Bachelor’s degree required, Master’s degree or equivalent experience preferred
* 5-7 years of experience in K-12 education and/or account management
* Teaching, instructional coordinator/specialist, or administrator level experience are a plus
* Knowledge and experience with digital media and demonstrated understanding of the changing role of digital media in learning
* Strong PC or iOS skills, with a high level of proficiency in Excel, Word, and web 2.0 platforms
* Knowledge of Internet concepts (bandwidth, video streaming, etc.)
* Extremely well organized and detail oriented, with strong project management and analytical skills
* Excellent written and verbal communication skills
* Must be proactive and excel in a fast-paced, multi-tasking environment
* Candidate must be willing to travel (~60%)
* Must have the legal right to work in the United States
Charlotte, North Carolina, NC, FL, Florida