HR Services Supervisor - Total Rewards
Discovery Communications
Knoxville, TNThis was removed by the employer on 2/7/2019 1:31:00 PM PST
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Full Time Job
The HR Service Center Supervisor is responsible for managing the day-to-day Operations of the HR Services group which includes supervision of the staff that processes transactions and answers employee inquiries related to all areas of Human Resource administration. The key success factors for this role include: experience in a digitally native workplace with an emphasis on HR technologies, expertise in service delivery, training, while managing and balancing resources in an agile environment.
Responsibilities
1. Plan and manage workflow priorities, provide technical assistance, oversee staff schedules, monitor quality of work and team projects
2. Setup effective workflows, triaging, call escalation to upper Tiers (SMEs) while balancing resources and workload
3. Play a key role in ongoing management of the Case Management Technology
4. Effectively monitor and suggest methods to calibrate and improve HR transaction flows (e. g. new hire/termination information, personal data, compensation, benefits, personnel action changes)
5. Manage and facilitate applicable leave of absence programs while maintaining all associated legal and compliance standards
6. Manage and facilitate front-line benefit administration associated with multiple employee benefit plans
7. Manage and facilitate aspects of compensation administration associated with various compensation structures and plans
8. Manage and facilitate aspects of global mobility administration
9. Facilitate responses to HR customers (employees, vendors, business partners, managers, etc.) questions ensuring exceptional customer service satisfaction
10. Manage complex inquiries and appeals by researching, gathering support information, soliciting input from SMEs to resolve the cases
11. Ensure Service Center processes and procedures are developed, implemented, understood and followed
12. Maintain good knowledge of HR plans, policies, processes, payroll and systems
13. Contribute to the development of new operational policies and procedures and recommend operational changes/adoptions
14. Work on special projects as assigned
15. Other responsibilities as assigned, which may become essential to the position
Requirements
* Demonstrated knowledge of Call Center management
* Bachelor Degree in HR / Business or related field; or equivalent work experience
* Minimum three years of experience in a functional HR support activity, within an HR Operations, HR Service Provider and/or shared services environment
* Minimum of three years of experience working/using HR technologies (SAP, Workday, etc.)
* Minimum of three years of experience in Leave of Absence and Benefit administration
* Prior Supervisory experience is a plus
* High degree of respect for the confidentiality and sensitivity of HR and payroll data
* Proven knowledge of HR policies, procedures and processes and how they relate to HR Systems.
* Strong PC background, with demonstrated proficiency with Windows and MS Office Suite
* Experience of working across geographies
* Excellent verbal/written communication, interpersonal, prioritization, auditing, organizational and analytical skills
* Attention to detail and ability to multi-task
* Process oriented
* Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
* Must have the legal right to work in the United States
Knoxville, Tennessee, KX, TN