HR Services Specialist
Discovery Communications
Knoxville, TNThis was removed by the employer on 3/27/2019 11:27:00 PM PST
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Full Time Job
The role of HR Services Specialist is responsible for direct contact with customers and internal support of HR partners as well as the integrity and accuracy of all employee records and data in HR Systems. This role plays a key part in the HR Operations Team who serve as the backbone of Discovery’s HR Organization, working collaboratively within a digitally native environment to align data, while implementing processes, procedures and HR support to make business decisions in compliance with operational SLAs.
Responsibilities
1. Resolve complex (Tier 1 & 2) issues for HR customers’ (employees, vendors, business partners, managers, etc.) on a variety of topics, including benefits, payroll, taxes, absence, time, compensation while providing exceptional customer service
2. Integrity and accuracy of all employee records and data in HR Systems
3. Performing data processing for all HR transactions in HR Systems
4. Maintenance of Organization Structure in HR Systems
5. Administer the Short-Term Disability, FMLA, Personal, Adoption, Parental, Foster Care, & Legal Guardianship leaves and Worker’s Compensation process for all US employees
6. Process payroll initiatives for employees on a paid leave of absence
7. Partner with legal team on generating ADA letters for employees on leave
8. Partner with vendor to assist former employees with COBRA related questions and issues
9. Assist and counsel employees regarding benefits plans, payroll, company policies and programs and leave of absence plans.
10. Manage reconciliation process for all benefit plan discrepancies through identification of errors by vendor
11. Approve all employee provided evidence of insurability (EOI)
12. Analyze benefit related data processed within HRIS systems and vendor integrations to determine compliance and accuracy
13. Lead leave of absence and benefit programs from an administration level
14. Coordinate the planning, development, and implementation of consistent position management processes to release positions for hire.
15. Maintain and ensure compliance with organizational approval guidelines for hiring processes; review position transactions for accuracy and conformity to policy guidelines
16. Manage E-Verify company account to ensure overall, I-9 compliance for US based locations
17. Oversee new hire onboarding process to ensure all new hire tasks are completed in a timely manner.
18. Assist with testing and payroll processes associated with HRIS systems.
19. Manage and evaluate multiple employee programs to ensure policy compliance and continuance program efficiency
20. Achieve performance measures and adhere to established SLA requirements
21. Manage departmental processes and documentation while instituting process improvement initiatives
22. Participate in HR Related projects and initiatives to improve processes and drive efficiency
23. Resolve complex issues ensuring exceptional customer service satisfaction
24. Document all inquiries, issues and transactions using the case management system
25. Support payroll processing to include managing timecard and time off entries, monitoring taxation changes and calculations, and time entry audits.
26. Conduct audits and quality assurance testing to insure accuracy of a variety of inputs.
27. Perform other responsibilities as assigned, which may become essential to the position.
Requirements
* Bachelor’s Degree in HR / business / or related field; or equivalent work experience
* Minimum two years at the HR Generalist level, preferably within an HR operations team, service provider and/or shared services environment
* Minimum one-year direct responsibility for leave, benefit, and position management administration
* Strong knowledge of HR Systems (SAP, Workday, etc.)
* Knowledge of case management systems (ServiceNow)
* Ability to solve problems and carry out responsibilities with little or no supervision
* Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives
* Ability to prioritize and address competing demands; multi-tasking capacity critical
* High degree of respect for the confidentiality and sensitivity of HR and payroll data
* Proficient in MS Office Suite (Excel, Word, PowerPoint, Visio, etc.)
* Must be able to demonstrate ability to learn and understand various computer systems
* Must possess the ability to work effectively within a fast-paced environment
* Must have the legal right to work in the United States.
knoxville, tennessee, tn