Digital Consumer Coordinator
Discovery Communications
Knoxville, TNThis was removed by the employer on 4/25/2019 10:30:00 AM PST
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Full Time Job
The Role
The coordinator will be responsible for communicating with mobile consumers, troubleshooting issues, researching potential bugs, and working in close proximity to other Fan Relations team members to ensure errors are reported, prioritized, and resolved. The successful candidate will provide expert quality service to the audience and fans via email, social media, and other forms of communication. This position will be based in Knoxville, TN and report to the Director of Fan Relations.
Responsibilities
1. Respond effectively and efficiently to consumer emails within our customer service platform, quickly identifying next steps to gather more information
2. Communicate daily with customers on social platforms, app stores, and other forms of communication to maintain a 24-hour response time
3. Showcase advanced analytical skills to identify, gather and organize information as it pertains to apps and web platforms
4. Participate in and facilitate special projects as required
Requirements
* Associates degree or equivalent
* Experience working with Roku, Amazon Fire TV, and Apple products
* Proficient with Microsoft Excel and other data visualization tools
* Experience with Oracle Service Cloud preferred
* Ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable
* Ability to work to a time deadline and diffuse stressful situations
* Ability to adjust priorities and manage time wisely in a fast-paced environment
* Must have the legal right to work in the U.S.
Knoxville, Tennessee, KX, TN