Coordinator- People & Culture Operations
Discovery Communications
Mexico City, MXThis was removed by the employer on 10/23/2020 12:32:00 PM PST
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Full Time Job
Long Description
Position Summary:
The role of PC Operations Analyst/Coordinator is responsible for the integrity and accuracy of all employee records and data in HR Systems (internal and external) and Payroll. Support and clarify questions of employees in PC matters. This role plays a key part in the PC Operations Team who serve as the backbone of DLA/USH PC Organisation, working collaboratively across all LATAM markets to align the data, processes and procedures owned by the PC Function.
Responsibilities:
• Act as point of contact for employees in questions about payroll, absences, benefits, compensation and any other P&C operational matter.
• Follow up on pending issues with employees to ensure all required paperwork is presented, follow up on pending payroll vendor manage the recuperation process
• Prepare reports from SF and Benefy to feed Payroll data (local vendor), following the requirements of each region.
• Prepare reports and data validation for Audits and internal needs as required by P&C Partner for local and across DLA/USH (for ex: Bank of Hours, vacation etc)
• Prepare benefit reconcilations per employee data and update benefit content on portals as updates occur.
• Prepare employment paperwork and maintaince (contract, amendments, physical documents, etc) and ensure accuracy of data in PC Systems
• Report data from contigent worker system and provide data to PC Partner on hirings/terminations and contract expiration.
• Prepare interns documentation in coordination with local universities.
• Process all procure to pay activities (vendor payments tasks).
• Brasil Specific support will include- Manage bank of hours/vacations including monthly reporting and notify PC Partner of critical cases.
• Work with Global PC Operation team to escalate system issues.
• Support and guide employees on how to complete self-service transactions in the applicable systems
• Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, live chat, telephony and email
Qualifications:
• Experience in Human Resources and/or Payroll Operation
• Knowedge of Latin American Employment law and procedures
• Strong knowledge of HR Systems, specifically Success Factors
• Written and spoken Portuguese and English and/or Spanish and English
• Experience of working across multiple geographies and multiple clients
• Good verbal/written communication, interpersonal, prioritisation, auditing, organisational and analytical skills. Process oriented
• Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
• Experience in multinational organization a plus