Collections Specialist
Discovery Communications
Knoxville, TNThis was removed by the employer on 3/22/2019 6:48:00 PM PST
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Full Time Job
Discovery Inc, home of Discovery Channel, TLC, HGTV, Food Network, and more, is looking for a Collections Specialist to join the collections team in our Knoxville, Tennessee office.
Responsibilities
1. The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
2. Providing customer service regarding collection issues, process customer refunds, resolve client discrepancies and short payments.
3. Responsible for monitoring and maintaining assigned accounts.
4. Accountable for reducing delinquency for assigned accounts.
5. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
6. Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
7. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
8. Establish and maintain effective and cooperative working relationships with agencies and sales.
Requirements
* 3-5 years corporate Collections experience; media experience a plus
* Knowledge of Billing and Collections procedures
* Accounts Receivable knowledge/experience a plus
* Strong attention to detail, goal oriented
* Experience with SAP a plus
* Commitment to excellent customer service
* Excellent written and verbal communication abilities
* Ability to prioritize and manage multiple responsibilities
* Must have the legal right to work in the United States
Knoxville, Tennessee, KX, TN