Technical Operations Lead
Deluxe Entertainment
London, UKThis was removed by the employer on 2/6/2020 3:37:00 PM PST
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Full Time Job
Title: Technical Operations Lead
Reports to: Senior Manager, Technical Operations
Business Unit: Deluxe Localization
Location: London
Description of Position
As a Technical Operations Lead, you will be instrumental in the implementation of the team's mission to build and maintain a supportive environment for new and existing users of Deluxe's technology. In this role, your primary focus will be to evaluate pre-release system enhancements, drive the onboarding post-release system updates and facilitate related testing, training, process design, implementation and software documentation within Deluxe Localization. Through your passion for technology, collaboration and training, you will empower the users to positively connect with software and have engaging experiences during pre-release and operationalization phases to achieve excellence. You will work cross functionally with Product, Subject Matter Experts and Individual Users to help position Deluxe as a digital leader in the industry.
Primary Responsibilities
• Leadership & Change Management: Demonstrate leadership while balancing and engaging internal and external stakeholders during all stages of software development and implementation, reacting smartly when business needs or priorities shift; foster relationships and collaborate with key stakeholders to build and maintain a supportive environment for strategic partnerships; support the growth of your team mates through delegation, development and coaching opportunities; facilitate communications regarding technology changes as it relates to your department; demonstrate support towards cultural transformations that make Deluxe a digital leader.
• Management: Manage own projects within agreed upon deadlines; report on progress of own projects; contribute to projects managed by your teammates; identify opportunities or blockers during project execution and discuss potential solutions with your management and teammates;
• Programs: Contribute to the design and execution of programs related to software deployment such as:
o Evaluation of pre-release system enhancements; planning and driving execution of post-release implementation of new functionality or system updates;
o Defining best practices for technical writing as it relates to release instructions and overall documentation across localization and access services workflows;
o Design and implementation of process revisions leading to simpler and more efficient workflows;
o Providing expert knowledge as part of L1 Support activities requiring critical thinking and effective root cause analysis, troubleshooting, providing interim stop-gap solutions until long-term viable solutions are proposed, developed and workable; escalating critical bugs and blockers to L2 Support and providing subject matter expertise to Product and Development teams on long-term solutions.
• Objectives and Key Results:
o On-time delivery of project plans and progress reports
o Successful implementation of system updates driven by targeted controlled testing, distribution of clear and concise user guides and engaging training materials
o Maintain accurate technical specifications for assigned workflows and product lines
o Contribute to fostering a culture of innovation, efficiency and metrics-driven decision making
• Collaboration: Work with cross-functional leads to implement selected programs and support innovative technology-driven scaled solutions; foster collaboration within your team as well as external groups, monitor implementation performance while ensuring accountability
Competencies:
• Global business insight with theoretical and practical knowledge of subtitling best practices and industry standards
• Practical knowledge of various subtitling software
• The ability to create and/or correct technical documentation as it relates to software design, implementation and end user experience
• The ability to clearly communicate technical workflows and processes to non-technical audiences
• With a clear customer focus, the ability to identify and effectively communicate business requirements to software development teams
• The ability to apply deep critical thinking and effective root cause analysis on difficult problems
• Adaptability and resiliency to quick changes in priorities, technology, tools and workflow
• Demonstrated ability to manage complex and high-level projects and tasks
• The ability to identify risks and effectively manage activities to minimize impact
• Excellent oral and written communication skills
• The ability to drive change and assist others with adoption of new optimized processes and technology by cultivating innovation, taking initiative and showing resourcefullness
• The ability to engage with and motivate culturally diverse, distributed team
• Experience in fast-paced, entrepreneurial environment
• Strong organizational skills and attention to detail
• Apparent promising leadership skills
Experience and qualifications
• Bachelor's Degree in Communication, Production or Post Production Studies or applicable equivalent experience
• Experience in collaborating with distributed, culturally diverse teams
• Experience in localization workflows, best practices and industry standards
• Experience in managing large, complex projects