Onsite Tech Support Analyst
Deluxe Entertainment
Bangalore, KAThis was removed by the employer on 4/1/2020 5:36:00 AM PST
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Full Time Job
Onsite Tech Support Analyst I
Position Summary
The Tech I, Onsite Support is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals. This includes working with internal and external resources, coordination of vendors and suppliers.
Position Responsibilities
• Addressing user tickets regarding hardware, software and networking.
• Walking customers through installing applications and computer peripherals.
• Test alternative pathways until you resolve an issue or escalate to other EIT resolver teams.
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
• Record technical issues and solutions in logs.
• Adhere to policies as per corporate manuals and directives as well as general company guidelines.
• Ability to troubleshoot, configure and administrate VOIP phones and other voice related products.
• Identify and Troubleshoot issues such as physical hardware errors, software bugs, user-initiated issues, and process related errors.
• Assist with installation of new software releases, system upgrades and patches.
• Maintain user account information including rights, security and systems groups.
• Perform basic installation, repairs and maintenance of telecommunications equipment.
• Basic administration of Network Operations systems, IT equipment and Business System applications.
• Ability to guide and interact with vendors.
• Perform system backups and recovery.
• Perform asset management responsibilities, including affixing asset tags and updating Asset Management Database.
• Assists with Site Security Officer (SSO) on IT security issues related to end-user equipment and devices.
• Assists local Server/Network Team when server maintenance is required.
• Work on special projects as needed.
Qualification Requirements
• Graduate or Post Graduate in related field
• Certificates such as (MCP, MCSE, CompTIA A+, N+) is a plus
• Apple Certification is a plus
• Expertise with enterprise version of Microsoft OS for desktop and laptop computers and Apple OS computers.
• Expertise with Microsoft Office products in both Windows OS and Mac OS.
• Knowledge of Microsoft Server OS and basic Active Directory functionality.
• Basic understanding of technologies including VoIP, TCP/IP.
• Basic knowledge of LAN and WAN systems and topology and troubleshooting.
• Ability to display high levels of customer service to internal and external customers.
• Strong verbal and written communication
• Ability to multi-task and meet deadlines.
• Must be comfortable working in an extremely fast-paced environment and maintain sensitivity to personnel and corporate concerns.
• ITIL Foundations certification is a plus.
Experience
• 2 years and above of experience in IT support
Background in IT support, Desktop Support, Onsite Support, Systems Support, Network Support etc.