NOC Engineer
Deluxe Entertainment
Bangalore, KAThis was removed by the employer on 2/16/2019 10:40:00 AM PST
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Full Time Job
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Job Details
• Job Posting Title NOC Engineer
• Justification
• Job Profile 122046 - Network Operations Technician I
• Cost Model
• Job Description
Responsibilities
• Eyes-on-Glass monitoring, Hosting conference bridges for Incident outages, Periodic health checks on system performance, uptime.
• Create views, Scripts, Saved searches, Wiki pages, Direct communication with end users and other operational aids for support personnel.
• Responding to e-mails, trouble tickets, customer calls, monitoring alarms following established troubleshooting, escalation procedures and other metrics.
• Assisting the engineering and software development groups in resolving day to day technical issues, reporting software bugs to internal and external audiences.
• Compiling and publishing regular reports on content usage, maintaining end-to-end content workflows, and content processing systems for both internal and external audiences.
• Understanding, documenting and enforcing cable provider-specific rules for content. Also, finding opportunities to automate workflow and implementing processes and procedures.
• Creating Standard Operating Procedures (SOPs) for content workflows and troubleshooting, Documenting, creating, testing and deploying business rules for various VOD and OTT workflows.
• Part of a team operating video on demand (VOD), digital asset management (DAM), and digital distribution technology solutions and Collaborating with partners in all steps of the digital delivery supply chain.
Requirements :
We are building an entirely new NOC function at our Bangalore facility and as such, we have multiple positions available. This is a great opportunity to bring your experience and knowledge to help shape our NOC operations.
Desired Experience :
• • 5 Years experience with Enterprise level support, preferably in a NOC. TV/Film post production environment a big plus.
• Excellent Troubleshooting skills and Technical support. Experience in working with highly collaborative environment and proven knowledge.
• Experience with Helpdesk, Content distribution technologies (Kencast, Aspera, Signiant) and Wiki Systems (Atlassian Confluence and Jira, Zendesk).
• Experience in interfacing directly with customers over Phone, e-mail for issues reported. Must have excellent interpersonal and written communication skills.
• Knowledge of monitoring solutions and scripts, familiarity with monitoring tools such as REST, SOAP based web services, Zabbix, Nagios, Cacti and Solarwinds.
• Hands-on with Linux and Windows Operating Systems, Proficiency with MS Office tools, particularly with Excel and knowledge of Splunk or similar log parsing tools/technologies.
• Willing to work night and/or swing shifts, must be resourceful, able to adapt to new situations and to work in a fast-paced, rapidly changing environment.
• Hands-on with CISCO IP Phones, AVAYA, Call Manager … etc
• Hands-on with communication tools like, Skype, WebEx, SLACK … etc
• Hands-on with Ticketing tools like, ServiceNOW, BMC Foot prints, Jira …etc
• Experience with Database management, Quantum storage, StorNext file system, Scripting.
• Knowledge of CISCO/Juniper Routers, Switches, Firewalls. CCNA/CCNP certification is real plus.
• Knowledge of ITIL fundamentals and preferably on Incident Management. ITIL certification is real plus.
• Knowledge of networking fundamentals (VLANs, DNS, NAT (Network Address Translation) and Troubleshooting techniques.
• Experience with VOD, Content distribution workflows (broadcast, VOD, CDN), Excellent understanding on video and metadata specification a real plus.
• Knowledge of SQL, MongoDB/NoSQL databases queries. Digital media (i.e. Transcode and Encode packaging, Distribution and broadcasting). Familiarity with Cable Labs 1.1 metadata and encoding spec. ''