Lead Distribution Operator
Deluxe Entertainment
Wilmington, OHThis was removed by the employer on 1/16/2019 4:37:00 PM PST
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Full Time Job
SUMMARY: The planning and daily management of the Digital Distribution Department and all of its processes. Digital Distribution Production Lead is responsible for managing and leading all employee activities. Assist fellow team members in sustaining a ''zero-defect'' distribution environment. Correctly perform all Digital Distribution assignments in a timely, efficient, and professional manner, and in accordance with established procedures. Provide feedback and suggestions that will help improve the performance of the Digital Distribution department.
RESPONSIBILITIES -
• Sustain a safe work environment for all fellow team members by making sure all safety and security rules and procedures are followed by all employees.
• Insure all media is kept secure, by making sure all security rules are followed and all media is stored and replicated correctly.
• Coordinate the tendering of all media shipments to the appropriate carriers and meet shipping deadlines. Communicate as needed with client teams, delivery support team, and carriers to insure all shipments delivered.
• Sustain a team environment where all team members feel included, informed, valued and respected.
• Responsible for rewarding and disciplining team members as needed. Rewards possibly being notes of recognition, meals, verbal and written recognition, or gift certificates. Disciplining possibly being one on one meetings, corrective action, performance improvement plan processing, team coaching as well as one on one coaching.
• Train employees on all procedures in the areas they will be required to perform. Also, encourage general employee development by coaching, training, and opening opportunities for this to take place.
• Responsible for making sure all production policies and procedures are followed by all team members to insure mistakes and errors are avoided. Also, working with department management to update and revise policies and procedures as needed.
• Provide accurate and timely recoveries in the event of a distressed shipment. If a distressed shipment is a result of an operational error, must have the ability to perform a timely root cause analysis to identify the problem error, find a solution to resolve the issue, and then roll out a procedural update within the department.
• Must also maintain accurate data records for employees for future performance evaluations.
• Responsible for giving daily updates to management.
• Communicate in a timely manner with department management on any issues they need to made aware of or address.
• Successfully operate all equipment in the department including all HDD replication machines, Doremi & Dolby Servers, USB Replicator and the Blu-Ray/DVD/CD replication machine.
• Have a good understanding and be able to operate all shipping applications, such as Kraken Distro, File Maker, as well as shipping applications for DHL, UPS, and FedEx. Must have a thorough understanding and be able to successfully transfer both HDD and USB content.
• Be able to export and manipulate shipping and inventory spreadsheets from shipping applications. This includes being able to generate reports for inventory downsizing efforts and being able to generate inventory forecasting reports for upcoming volumes.
• Proactively maintain media inventory accuracy by implementing systems to accurately track inventory. Also responsible for training employees on such systems.
• Must be able to work a flexible schedule and be willing to work overtime. Also, be willing to work on and cover on weekends and holidays.
• Will be responsible for directing efforts and supervising day to day activity.
• Formulate and adjust, if necessary, staffing assignments to efficiently accomplish shift objectives.
• Maintain inventory of shipping and office supplies needed for the operation of the department.
• Responsible to complete any other assignment or special project given by qualified personnel.
REQUIREMENTS –
• Excellent communication skills.
• Ability to multi-task and manage time effectively.
• Effectively manage projects
• Ability to multi-task and effectively delegate.
• Possess attention to detail skills.
• Deadline driven.
• Design and/or implement cost effective process improvements.
• Provide high degree of professionalism, courtesy and projection of a positive manner when working with internal and external customers and vendors.
• High School Diploma or GED equivalent.
• Experience leading or supervising a group of employees is preferred.
• Minimum of 2-3 years related experience in a ''zero-defect'' distribution environment is preferred.
• Self-directed team player with excellent communication and analytical skills.
Deluxe's policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), and more.
Shift is determined by job knowledge, experience, professionalism, teamwork/flexibility, business need and eligibility.