Customer Support Technician
Deluxe Entertainment
Wilmington, OHThis was removed by the employer on 4/30/2021 1:37:00 PM PST
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Full Time Job
Position Title
Customer Support Technician
Position Summary
The Customer Support Tec hnician provides technical support for our client and theater exhibitor partners to ensure sites and their cinema screens have the required content and playlists to deliver advertising campaigns and other 'pre-show' content to movie theater patrons.
Main Duties
• In a team environment p erform monitoring of site systems and perform technical troubleshooting to ensure content is played as schedule d .
• Develop understanding and use of site hardware and associated server and screen player software components.
• Contribute to knowledgebase and troubleshooting processes, training, and maintai n documentation of standard operating procedures
• Manage end - to - end incident resolution and repair transactions .
• P erform outbound calls as needed to sample, track and document select advertising campaigns.
• Utilize ticketing s ystem to accommodate incident tracking.
• Utilize network management system s to accommodate content and playlist delivery using electronic and physical mediums.
• W ork overtime hours as needed in the event of high support volume.
• Maintain professionalism and courtesy when working with internal and external customers .
What You Bring
• Minimum of a h igh s chool d iploma or equivalent.
• E xperience in t echnical s upport or equivalent training preferred.
• C omputer hardware , software and networking knowledge preferred.
• Familiarity with Windows and Linux operating systems.
• Experience using Microsoft Office Suite ( Outlook, Word, Excel) required .
• Reputable verbal communication and written documentation skills with attention to detail.
• Adhere to confidentiality of sensitive and proprietary company and client information .
• S trong customer service and interpersonal skills with the ability to delight the customer .
OTHER INFORMATION TO CONSIDER
• Workstation resides within a 'bullpen' type of environment ( low profile cubicles, limited privacy, continuous ambient activity).
• Workstation is indoors with limited outdoor visibility .
We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.