Account Manager
Deluxe Entertainment
London, UKThis was removed by the employer on 6/21/2021 7:37:00 AM PST
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Full Time Job
Deluxe is a global leader in media and entertainment services for film, video and online content.
Overview
We are looking for an enthusiastic, organised person to provide account management for a high profile strategic client across cinema and artwork services. This role requires client facing engagement, engagement with the various operational departments including our digital graphics team, and co-ordinating with other account team members to ensure service delivery is smooth and performant. Looking for a pro-active person to work within our Client Services department who can support on-boarding of new workflows and look to continually improve them.
Main Duties
• Grow client relationships and become their main point of contact
• Provide day-to-day support to customers on delivering excellent service and satisfaction
• Liaise between the customer and internal teams to ensure project requirements are executed effectively and efficiently
• Coordinate the acquisition of source materials from relevant internal/external parties
• Manage orders via Deluxe's proprietary systems through the production pipeline
• Collaborate with internal operational stakeholders and ensure internal team alignment on the needs of the customer
• Exercise impeccable judgment and ownership by knowing when to escalate customer requirements or project blockers to the project team, Supervisors and Senior Management
• Understand rate cards and services to ensure proper application of rates to orders
• Prepare Executive summaries and presentations on an ad hoc basis.
• Help establish workflows, document standard operating procedures and develop training for peers/reports
• Be responsible for maintaining and presenting account status reports with the customer and internal stakeholders
• Keep apprised of industry developments, new technology and workflows
• Other ad hoc duties where required
What You Bring
The ideal candidate will possess the following knowledge, experience, and skillset:
• Excellent verbal and written communication skills
• Must have strong interpersonal skills
• Experience of being in a client-facing role
• Ability to work well under pressure and within a team
• Highly organised and able to work independently within own process
• Proven ability to identify the correct problem and solve it
• Strong attention to detail and ability to juggle multiple priorities is a must
• Ability to work well under pressure and within tight deadlines
• Ability to listen and engage different cultures and perspectives
• Positive, service-oriented personality
• Ability to learn and process information quickly is a plus
• Must be flexible to work extended hours and/or weekends to meet project deadlines