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Tech Support Administrator, Mac
Crown Media Family Networks
Los Angeles, CA
Uh oh, this posting was removed on 9/12/2022 1:06:00 PM PST
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Summary:
Assists in the management of the overall Mac and Media lifecycle and ecosystem of hardware, software and related End User Support - ensuring all corporate users receive superior technical support.
Essential Duties and Responsibilities:
Collaborates with Helpdesk by entering tickets, accepting assignments and providing support to the Helpdesk
Candidate is expected to resolve all tier 1 -2 work and work with the Systems Administrator to resolve tier 3 Mac and Media related support requests companywide.
Partner with the Systems Administrator to implement and deploy Mac and Media standards; build, configure, test, secure, deploy, update, manage, inventory, and optimize Mac and Media environment
Support/Manage/Maintain user facing hardware and software including connecting clients to the Fiber SAN
Maintain a working lifecycle for fleet of hardware and software and rotate as necessary
Respond to major computer problems after-hours as needed
Provide setup and support of video conferencing and related technologies between both internal and external locations as necessary
Support the copier and printer fleet within the organization. Resolve basic issues and escalate to vendor when necessary
Assist with support, maintenance, and calibration of color output devices
Write documentation and training guides as necessary
Facilitate, test, and manage the introduction of new user facing software and technologies into the organization
Enforce all IT Policies and Procedures
User level administration, authorization, account management and access controls of Active Directory, Microsoft Exchange, basic file/folder shares and related technologies
Provide basic training as needed
Other responsibilities as directed by IT Management
Occasional travel to other offices or for seminars may be required
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Education and/or Experience:
Bachelor's Degree in Information Technology or equivalent experience
At least four years of experience in Information Technology, Help Desk, or other IT related positions.
Strong knowledge and experience with business level software and hardware support in a networked environment (LAN)
Strong break/fix mentality and the ability to diagnose/research simple or complex user related computer problems on Mac and Windows platforms
Experience working with StorNext and related technologies (Atto cards, Magma chassis, Fiber connections) a plus
Hardware or A+ certifications a plus
Apple Certifications a plus
Prior experience with Jamf or certifications in Jamf a plus
Active Directory/LDAP integration/administration
Must be available on an on-call rotational basis
Must be willing to carry a company provided mobile phone
Must be able to lift 50 pounds
Must be able to work as part of a team
Possesses excellent intrapersonal, written, and verbal communication skills and client-focused orientation, professional demeanor and ability to deliver under pressure and short deadlines
Requires minimal direction with managing day-to-day tasks and workload, demonstrates a high level of personal motivation
Must be able to demonstrate strong customer service and manage user/company expectations
Familiarity with IT tracking and management tools
Excellent organizational skills required (juggle multiple issues simultaneously)
Remarks:
Management has the right to add or change duties and job requirements at any time.
Crown Media is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Tech Support Administrator, Mac jobs in Los Angeles-CA
Summary:
Assists in the management of the overall Mac and Media lifecycle and ecosystem of hardware, software and related End User Support - ensuring all corporate users receive superior technical support.
Essential Duties and Responsibilities:
Collaborates with Helpdesk by entering tickets, accepting assignments and providing support to the Helpdesk
Candidate is expected to resolve all tier 1 -2 work and work with the Systems Administrator to resolve tier 3 Mac and Media related support requests companywide.
Partner with the Systems Administrator to implement and deploy Mac and Media standards; build, configure, test, secure, deploy, update, manage, inventory, and optimize Mac and Media environment
Support/Manage/Maintain user facing hardware and software including connecting clients to the Fiber SAN
Maintain a working lifecycle for fleet of hardware and software and rotate as necessary
Respond to major computer problems after-hours as needed
Provide setup and support of video conferencing and related technologies between both internal and external locations as necessary
Support the copier and printer fleet within the organization. Resolve basic issues and escalate to vendor when necessary
Assist with support, maintenance, and calibration of color output devices
Write documentation and training guides as necessary
Facilitate, test, and manage the introduction of new user facing software and technologies into the organization
Enforce all IT Policies and Procedures
User level administration, authorization, account management and access controls of Active Directory, Microsoft Exchange, basic file/folder shares and related technologies
Provide basic training as needed
Other responsibilities as directed by IT Management
Occasional travel to other offices or for seminars may be required
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Education and/or Experience:
Bachelor's Degree in Information Technology or equivalent experience
At least four years of experience in Information Technology, Help Desk, or other IT related positions.
Strong knowledge and experience with business level software and hardware support in a networked environment (LAN)
Strong break/fix mentality and the ability to diagnose/research simple or complex user related computer problems on Mac and Windows platforms
Experience working with StorNext and related technologies (Atto cards, Magma chassis, Fiber connections) a plus
Hardware or A+ certifications a plus
Apple Certifications a plus
Prior experience with Jamf or certifications in Jamf a plus
Active Directory/LDAP integration/administration
Must be available on an on-call rotational basis
Must be willing to carry a company provided mobile phone
Must be able to lift 50 pounds
Must be able to work as part of a team
Possesses excellent intrapersonal, written, and verbal communication skills and client-focused orientation, professional demeanor and ability to deliver under pressure and short deadlines
Requires minimal direction with managing day-to-day tasks and workload, demonstrates a high level of personal motivation
Must be able to demonstrate strong customer service and manage user/company expectations
Familiarity with IT tracking and management tools
Excellent organizational skills required (juggle multiple issues simultaneously)
Remarks:
Management has the right to add or change duties and job requirements at any time.
Crown Media is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.
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