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Assistant Manager, Attractions
Crayola Experience Orlando
Orlando, FL
Uh oh, this posting was removed on 1/14/2019 9:07:00 AM PST
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At the Crayola Experience, we are ambassadors for the power of color and creativity. Each day, we help children discover the magic of color through hands-on experiences that allow them to express their unique ideas so they blossom into inspired, original adults. Help children discover the magic by joining us as a...
Assistant Manager, Attractions
GENERAL SUMMARY:
Supports manager in providing leadership to the Crayola Experience Attractions department to deliver a high quality guest experience while meeting all financial and operational requirements.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Accountable for CE financial performance - attendance, revenue and EBIT. Supports the Attractions Manager in the management of Attractions budget/cost center. Monitors inventory of attractions supplies and develops recommended supply orders Responsible for delivering a high quality, safe quest experience - a minimum of 95% guest satisfaction rating. o Monitors daily operations of each attraction and adapts staffing/operational plans as required to deliver best guest experience. o Handles any guest relation issues as they arise. Supports the Attraction Manager in managing the Attraction staff o Provides on-boarding and remedial training to all Attractions staff, as needed o Recommend daily staff schedules and rotations for approval by Attraction Manager o In conjunction with the Attractions Manager, supervises all Attractions staff on duty. o Provides required direction, coaching and disciplinary action, as needed. o Provides input into performance review evaluations for staff o Approve time records in Kronos Responsible for equipment inspections and audits to ensure optimal working condition. o Communicates any issues to other departments. o Works with 3rd party equipment vendor for equipment, troubleshoot issues as they arise. Manages and oversees special events, birthday parties, teacher workshops Participates in the Manager On Duty rotation. While on duty, assumes management responsibility across all department in the facility Participate in job fairs and interviewing candidates, recommends candidates to hire * Provides input on any Attractions department policies and operational decisions
Requirements :
JOB SPECIFICATIONS:
Minimum 1 year supervisory experience 3 years' experience in retail, guest services, or general business environment. Prior experience in guest service center or family attraction preferred. Strong supervisory skills to manage a large team of mostly part-time employees. Strong ability to engage guests, children and families in an upbeat, positive manner. Prior experience working with children preferred. Demonstrated ability to multitask and make quick decisions. Ability to respond to a situation at hand while maintaining required guest service and programming criteria/policies. Strong collaboration skills to effectively work across CE department * Must be able to work weekends, evenings and holidays
PHYSICAL CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WHY CRAYOLA EXPERIENCE?
- Free admission to Crayola Experience for employees
- Free admission tickets for family and friends
- Education Assistance Program
- Product discounts at Crayola Experience retail store
- Flexible work schedule
- Generous food discounts in the Crayola Experience Cafe
- Discounts on a wide variety of products and local services - automotive, electronics, fitness, travel, and entertainment
- Fun contests and cool prizes
- Company sponsored employee events
- Company matched 401k
Crayola is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, religious creed, color, sex, pregnancy, sexual orientation, gender identity, genetics, age, national origin, ancestry, physical or mental disabilities, use of a guide or support animal for a disability, a relationship to a person with a disability, veteran status, having a GED (rather than a high school diploma), or any other legally-protected status.
Search Firm Representatives:
Please Read Carefully.
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Human Resources is responsible for all vendor relationships and establishing written contingent and retained search firm agreements. Please do not contact Crayola employees directly. All communication with search firm vendors should be directed to Human Resources.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Accounting/Finance Category
Browse the Marketing Category
Browse the Studio Facilities/Equipment Category
Search for Assistant Manager, Attractions jobs in Orlando-FL
At the Crayola Experience, we are ambassadors for the power of color and creativity. Each day, we help children discover the magic of color through hands-on experiences that allow them to express their unique ideas so they blossom into inspired, original adults. Help children discover the magic by joining us as a...
Assistant Manager, Attractions
GENERAL SUMMARY:
Supports manager in providing leadership to the Crayola Experience Attractions department to deliver a high quality guest experience while meeting all financial and operational requirements.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Accountable for CE financial performance - attendance, revenue and EBIT. Supports the Attractions Manager in the management of Attractions budget/cost center. Monitors inventory of attractions supplies and develops recommended supply orders Responsible for delivering a high quality, safe quest experience - a minimum of 95% guest satisfaction rating. o Monitors daily operations of each attraction and adapts staffing/operational plans as required to deliver best guest experience. o Handles any guest relation issues as they arise. Supports the Attraction Manager in managing the Attraction staff o Provides on-boarding and remedial training to all Attractions staff, as needed o Recommend daily staff schedules and rotations for approval by Attraction Manager o In conjunction with the Attractions Manager, supervises all Attractions staff on duty. o Provides required direction, coaching and disciplinary action, as needed. o Provides input into performance review evaluations for staff o Approve time records in Kronos Responsible for equipment inspections and audits to ensure optimal working condition. o Communicates any issues to other departments. o Works with 3rd party equipment vendor for equipment, troubleshoot issues as they arise. Manages and oversees special events, birthday parties, teacher workshops Participates in the Manager On Duty rotation. While on duty, assumes management responsibility across all department in the facility Participate in job fairs and interviewing candidates, recommends candidates to hire * Provides input on any Attractions department policies and operational decisions
Requirements :
JOB SPECIFICATIONS:
Minimum 1 year supervisory experience 3 years' experience in retail, guest services, or general business environment. Prior experience in guest service center or family attraction preferred. Strong supervisory skills to manage a large team of mostly part-time employees. Strong ability to engage guests, children and families in an upbeat, positive manner. Prior experience working with children preferred. Demonstrated ability to multitask and make quick decisions. Ability to respond to a situation at hand while maintaining required guest service and programming criteria/policies. Strong collaboration skills to effectively work across CE department * Must be able to work weekends, evenings and holidays
PHYSICAL CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WHY CRAYOLA EXPERIENCE?
- Free admission to Crayola Experience for employees
- Free admission tickets for family and friends
- Education Assistance Program
- Product discounts at Crayola Experience retail store
- Flexible work schedule
- Generous food discounts in the Crayola Experience Cafe
- Discounts on a wide variety of products and local services - automotive, electronics, fitness, travel, and entertainment
- Fun contests and cool prizes
- Company sponsored employee events
- Company matched 401k
Crayola is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, religious creed, color, sex, pregnancy, sexual orientation, gender identity, genetics, age, national origin, ancestry, physical or mental disabilities, use of a guide or support animal for a disability, a relationship to a person with a disability, veteran status, having a GED (rather than a high school diploma), or any other legally-protected status.
Search Firm Representatives:
Please Read Carefully.
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Human Resources is responsible for all vendor relationships and establishing written contingent and retained search firm agreements. Please do not contact Crayola employees directly. All communication with search firm vendors should be directed to Human Resources.
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