Visitor Services Ambassador
Cincinnati Reds
Cincinnati, OHThis was removed by the employer on 12/23/2019 5:17:00 AM PST
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Full Time Job
Department: Reds Hall of Fame and Museum
Job Title: Visitor Services Ambassador
Reports To: Visitor Services and Retail Manager
FLSA: Part-time, Hourly, Nonexempt
Job Purpose: The storied history of baseball in Cincinnati is on display at the Cincinnati Reds Hall of Fame and Museum. The Visitor Services, under the direction of the Visitor Services and Retail Manager, provides support in daily departmental operations, which includes box office operations, customer service, management of incoming calls, merchandise sales and management, tour operations, and building security.
Essential Duties and Responsibilities:
• Operation and management of all box office operations in ticketing and merchandise sales (Tickets.com and Revel POS)
• Ability to verbally disseminate museum information both over the phone and to a wide variety of age groups
• Greet and welcome scheduled tour groups and museum guests upon their arrival to the museum
• Organize and maintain the appearance of the Hall of Fame's museum store and promote sales
• Develop and maintain a strong working knowledge of all museum operations and exhibits
• Assist with museum special events and museum maintenance projects as needed
• Perform museum opening and closing procedures in regards to security and maintenance
• Participate with Visitor Services Coordinator to assist with scheduling
• Adhere to all museum customer service policies and standards
• Create and maintain Excel data spreadsheet reports
• Other duties as assigned
Experience, Education and Licensure:
• College degree preferred
• Candidate must be willing to work extended hours (game days) and/or weekend dates as needed
• Prior experience in retail and/or point of sale systems
• Experience with ticketing systems (Tickets.com) preferred, but will train right candidate
Knowledge and Skills
• Excellent verbal communications and strong customer service skills are a must
• Must have a high comfort level interacting with all audiences and age groups
• Team-player who is self-motivated, creative and can proactively solve problems
• Must present a professional attitude and appearance and have a desire to succeed
• Must be open to learning and upgrading of skills and accepting supervision from Hall of Fame staff
• Must possess strong interpersonal and time management skills with the ability to multi-task
• Must have the ability to lift 25 or more pounds
• Knowledge and interest of Reds history preferred; or the strong desire to learn the history of the Reds franchise
• Able to retain knowledge of new material regarding museum exhibits and departments rapidly
• Proficient in Microsoft Products
Work Environment:
While performing the duties of this job, the employee may be exposed to prevalent weather conditions for short periods of time.
Expectations:
• Adhere to Cincinnati Reds Hall of Fame Policies and Procedures
• Act as a role model within and outside the Cincinnati Reds Organization
• Perform duties as workload necessitates to achieve the goals of the Reds Hall of Fame
• Possess the ability to communicate with an audience of variable sizes and ages
• Meet department productivity standards
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function.