Ticket Operations Coordinator
Cincinnati Reds
Cincinnati, OHThis was removed by the employer on 3/14/2018 9:17:00 PM PST
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Full Time Job
Department:Ticket Operations
Job Title: Ticket Operations Coordinator
Reports To: Senior Directorof Ticket Operations
FLSA:Hourly, Non-exempt
Essential Duties and Responsibilities:
• Fulfill single game ticket orders by phone and mail
• Assist with management and support of window sellers on both game and non-game days
• Receive and process payment transactions and ensure the accuracy of daily payment report orders and resolving of pressing issues
• Assist ticket sales staff with customer service, will call requests, processing and shipping orders.
• Process refund checks for Accounting department
• Answer telephone calls and respond to emails
• Fulfill ticket requests from various other departments
• Assist Senior Director of Ticket Operations with various reports and other duties as assigned
• All other duties as assigned by the Ticket Operations Manager
Experience, Education and Licensure:
• Associate degree in Business Administration required, Bachelor degree preferred
• One to three years previous ticket experience preferred
Requirements:
• Must have knowledge of Microsoft Office Applications (Word, Excel, and Outlook).
• Experience using Ticketmaster or Tickets.com preferred
Expectations:
• Adhere to Cincinnati Reds Organization Policies and Procedures
• Act as a role model within and outside the Cincinnati Reds Organization
• Performs duties as workload necessitates
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Meet Department productivity standards
Work Environment:
• Work is normally performed in a typical interior/office work environment however employee may have ''game-day'' responsibilities where the employee may be exposed to weather conditions prevalent at the time.
• Hours may include nights, weekends and holidays.
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
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