Systems Support
Cincinnati Reds
Cincinnati, OHThis was removed by the employer on 9/21/2019 5:17:00 AM PST
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Part Time Job
Systems Support (Part-time)
Department: Information Technology
Job Title: Systems Support (Part-time)
Reports To: VP of Technology
FLSA: Hourly, Non exempt
Job Purpose: This position provides PC hardware & software support to the entire organization.
Essential Duties and Responsibilities:
• Primary contact for troubleshooting PC hardware, printers and software malfunctions and connectivity
• Perform hardware and software installations and/or configuration changes for PC/LAN equipment
• Perform game day technical task; (Wi-Fi, scanners, computers, IPad, audio/video setup and digital signage)
• Assist in the evaluation of needs and recommendation of hardware and software solutions for Ball Park.
• Interact with vendor technical staff to resolve complex problems and get additional assistance when required
• Document incoming problem reports, problem diagnosis, escalation and closure of all incidents
• Share in Game day setup and testing.
• Assisting in desktop deployments, troubleshooting hardware and software issues
• Working with the department on IT projects and supporting the user community as a whole
• General support of internal customer client computing devices, software and peripherals and maintain the inventory of such equipment.
• Take calls to resolve internal customer concerns and implementing new equipment
• Troubleshoot printer, copier, and scanners
• Work on helpdesk request.
• Provide game-day support.
• Provide level 1 infrastructure support
• Create, install and maintain Windows and Mac workstation operation systems.
• Provide support and setup for
Expectations:
• Adhere to Cincinnati Reds Organization Policies and Procedures
• Act as a role model within and outside the Cincinnati Reds Organization
• Performs duties as workload necessitates
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Meet Department productivity standards
Experience, Education and Licensure:
• Currently pursuing a Bachelor's degree in Information Systems, Computer Science or related field required
• Knowledge, Skills, and Abilities:
• Knowledge of Windows10, Office365, Mac OS, Networking, Basic Hardware, Basic wiring termination of CAT6 and RF coax cables, printer, laptop, and desktop troubleshooting; Imaging computers and loading and troubleshooting software conflicts;
• Knowledge of imaging computers and loading and troubleshooting software conflicts
• Excellent customer service skills
• Good oral and written communications skills
• Able to communicate effectively with management and staff
Working Conditions and Physical Demands:
• Overtime hours may be required
• Weekend work may sometimes be required
• Must be able to lift 50 pounds from the floor to desktop height
• Inside work with no exposure to weather conditions
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.