HOF and Museum - Museum Ambassador
Cincinnati Reds
Cincinnati, OHThis was removed by the employer on 3/15/2019 5:18:00 AM PST
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Full Time Job
Department: Reds Hall of Fame and Museum
Job Title: Museum Ambassador
Reports To: Visitor Services and Retail Manager
FLSA: Hourly, Non-Exempt
Term: March – September 30, 2019
Job Purpose: The storied history of baseball in Cincinnati is on display at the Cincinnati Reds Hall of Fame and Museum. Museum Ambassadors assist in all facets of museum operations to bring the history of Reds baseball to life and provide exemplary service to all guests. Museum Ambassadors skillfully present information in a clear and concise manner to guests of varied ages and backgrounds. Museum Ambassadors lead tours of Great American Ball Park, as well as the museum. Museum Ambassadors welcome guests to the museum, answer guest questions and highlight important areas of the museum to ensure an outstanding guest experience. Museum Ambassadors also assist with game day sales in the fan zone.
Essential Duties and Responsibilities:
• Conduct tours of Great American Ball Park and the Reds Hall of Fame and Museum of approximately 60-90 minutes in length.
• Verbally disseminate information to small and large groups of guests of all ages.
• Greet and welcome scheduled tour groups and museum guests upon their arrival to the museum.
• Assist with box office operations in the sale of tickets and merchandise, as well as disseminate museum information for guests.
• Organize and maintain the appearance of the Hall of Fame's Museum Store and promote sales.
• Develop and maintain a strong working knowledge of all museum exhibits.
• Assist with education programs and school groups as directed by the Education and Programming Manager.
• Assist with museum special events and museum maintenance projects as needed.
• Assist museum staff in the main museum office area with a variety of tasks, including, but not limited to, membership recruitment, merchandise inventory, group bookings and event planning.
• Other duties as assigned.
Experience, Education and Licensure:
• High School diploma or equivalent required.
• Candidate must be willing to work extended hours (game days) and/or weekend dates as needed.
Knowledge, Skills and Abilities:
• Excellent verbal communication and customer service skills.
• Must have a high comfort level interacting with all audiences and age groups.
• Team-player who is self-motivated, creative and can proactively solve problems.
• Must present a professional attitude and appearance and have a desire to succeed.
• Must be open to learning and improving skills under the supervision of Hall of Fame staff.
• Must possess strong interpersonal and time management skills with the ability to multi-task.
• Ability to lift up to 25 pounds or more occasionally.
• Knowledge of Reds history is not required. However, the applicant must have the desire to learn, as well as the ability to learn new material regarding museum exhibits and departments.
Expectations:
• Adhere to Cincinnati Reds Organization Policies and Procedures.
• Act as a role model within and outside the Cincinnati Reds Organization.
• Performs duties as workload necessitates.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Meet Department productivity standards.
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
Job Questions:
• How did you hear about this job?
• Are you available to work for the duration of the 2019 Reds baseball season?
• Are you available to work weekends and evenings?
• How many years of public speaking experience do you have? Please elaborate.