Client Services Representatives
Cincinnati Reds
Cincinnati, OHThis was removed by the employer on 3/22/2018 8:16:00 AM PST
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Full Time Job
Department: Season Ticket Sales & Rentention
Job Title: Client Services Representatives
Reports To: Season Sales & Retention Manager
FLSA: Salaried, Non-exempt Fluctuating Half-Time Overtime
Job Purpose: The Client Services Representative is responsible for building relationships with key season ticket clients to provide excellent customer service as well selling full-menu inventory for the Cincinnati Reds, including season tickets, group, hospitality and suite ticket packages via phone and face-to-face appointments. This person must be self-motivated and possess the skills required to create and execute a business sales plan to renew and sell ticket packages at Great American Ball Park. This person will be responsible for individual and team ticket and revenue goals. Top performers will be considered for growth opportunities within the Reds Organization.
Essential Duties and Responsibilities:
• Assist in the creation and execution of the overall service plan for Reds season ticket holders
• Partner with the sales team to meet and exceed customer service expectations
• Adhere to procedures and processes necessary to ensure a world-class game day experience
• Facilitate renewals of existing non-premium season ticket holders
• Make 50-80 telephone calls per day to renew or sell new ticket packages
• Set up face to face appointments at Great American Ball Park to renew and sell new ticket packages
• Meet new sales goals (season and group sales) provided by the Manager of Season Sales and Retention
• Address customer issues and ensure effective and long-term problem resolution
• Provide timely feedback to the company regarding service failures or customer concerns
• Support and implement outreach programs to gain customer loyalty through phone solicitation
• Host and work various events throughout the year
• Ability to work nights, weekends, and holidays
• Perform other duties as assigned
Experience, Education and Licensure:
• Bachelor's degree preferred
• Candidate should have 1-3 years of customer service and sales work experience in a business setting and/or sports setting.
• CRM and Ticket System experience preferred
Knowledge, Skills, and Abilities:
• Must have knowledge of Microsoft Office applications (Word, Excel, Outlook).
• The ideal candidate must have excellent communication skills, good grammar, voice and diction, strong interpersonal skills and a team oriented spirit to provide exceptional service to our fans.
• Must be computer literate, demonstrate proficiency utilizing the team website, ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.
Work Environment:
While performing the duties of this job, the employee is not exposed to weather conditions prevalent at the time.
Expectations:
• Adhere to Cincinnati Reds Organization Policies and Procedures
• Act as a role model within and outside the Cincinnati Reds Organization
• Performs duties as workload necessitates
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Meet Department productivity standards
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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