EntertainmentCareers.Net
Customer Success Manager
Cast & Crew
Burbank, CA
Uh oh, this posting was removed on 1/17/2022 2:06:00 PM PST
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About Cast & Crew
We enable great content. Films, television, streaming, live events. We make difficult tasks easier - think payroll, human resources, accounting, financial management and workflow. Great content is difficult enough, so we've built solutions and software and, most importantly, linked everything together through a central hub. In English, that means Cast & Crew solutions talk to each other, making those difficult tasks we listed above a whole lot easier and simpler. We do. So you can.
Position Overview
The Client Services Manager/Account Executive is responsible for sustaining a strong relationship between the business and the clients by providing strategic support and services throughout the Sales lifecycle.
This position acts as a dedicated single point of contact for multiple Cast & Crew accounts which have requirements and expectations falling out of the scope of ordinary day-to-day processing, ensuring efficient and effective mitigation of the Client's concerns.
The Client Services Manager/Account Executive may be required to travel to Client and Cast & Crew offices as needed and requested.
Responsibilities
Support and service the account related needs of the client and Cast & Crew, serving as the internal Champion for the Client.
Provide vital after-sales and Issue Resolution Activity support and services related to the needs of their assigned set of strategic customers.
Regularly communicating with Clients (in person, over the phone and electronically) in order to provide a holistic view of the Client's Account to internal stakeholders.
Learn the specific processes and procedures of their assigned Clients.
Learn and understand internal company functions and key players in each department in order to service Clients effectively.
Responsible for training internal staff (across all Cast & Crew offices) on the various Client policies to ensure there is a clear understanding of the Client's requirements.
Concentrate on problem-solving technical and involved requests for Clients.
Ensure efficient and effective mitigation of the Client's concerns.
Preparation and distribution of correspondence and training relating to the Client's needs.
Preparation of weekly reporting to internal stakeholders.
Other related duties and projects as assigned.
Qualifications
Bachelor's Degree or equivalent experience, coursework, or certifications in lieu of a degree preferred.
Minimum 5 Years of Entertainment Industry experience, Studio or Payroll experience preferred.
Minimum 5 Years of Client Relationship Management or similar experience required.
Intermediate EXCEL knowledge (including Vlookup, Xlookup, Pivot Tables and Data Visualization) required.
Maintain a positive working relationship with staff and Management.
Ability to develop strong working relationships and ability to work with personnel from all levels of organization.
Problem solver and well organized.
Self-motivated, must be able to work independently, goal-oriented and people-oriented.
Strong follow-up and follow-through skills.
Must be proficient in Microsoft Office products.
Detail-oriented with excellent problem-solving skills.
Strong Client facing ability.
Proficient in juggling multiple priorities.
Strong communication skills - verbal, written and listening.
Strong relationship management skills.
Special Work Conditions
Sedentary - involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.
Benefits
Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Life/AD&D; LTD, additional voluntary benefits such as STD, Vision, paid vacation, holidays, and sick pay; 401(k) and employer match, Additional Life Insurance, and other company perks and benefits!
Please note: Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.
CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found on our website.
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Marketing Category
Search for Customer Success Manager jobs in Burbank-CA
About Cast & Crew
We enable great content. Films, television, streaming, live events. We make difficult tasks easier - think payroll, human resources, accounting, financial management and workflow. Great content is difficult enough, so we've built solutions and software and, most importantly, linked everything together through a central hub. In English, that means Cast & Crew solutions talk to each other, making those difficult tasks we listed above a whole lot easier and simpler. We do. So you can.
Position Overview
The Client Services Manager/Account Executive is responsible for sustaining a strong relationship between the business and the clients by providing strategic support and services throughout the Sales lifecycle.
This position acts as a dedicated single point of contact for multiple Cast & Crew accounts which have requirements and expectations falling out of the scope of ordinary day-to-day processing, ensuring efficient and effective mitigation of the Client's concerns.
The Client Services Manager/Account Executive may be required to travel to Client and Cast & Crew offices as needed and requested.
Responsibilities
Support and service the account related needs of the client and Cast & Crew, serving as the internal Champion for the Client.
Provide vital after-sales and Issue Resolution Activity support and services related to the needs of their assigned set of strategic customers.
Regularly communicating with Clients (in person, over the phone and electronically) in order to provide a holistic view of the Client's Account to internal stakeholders.
Learn the specific processes and procedures of their assigned Clients.
Learn and understand internal company functions and key players in each department in order to service Clients effectively.
Responsible for training internal staff (across all Cast & Crew offices) on the various Client policies to ensure there is a clear understanding of the Client's requirements.
Concentrate on problem-solving technical and involved requests for Clients.
Ensure efficient and effective mitigation of the Client's concerns.
Preparation and distribution of correspondence and training relating to the Client's needs.
Preparation of weekly reporting to internal stakeholders.
Other related duties and projects as assigned.
Qualifications
Bachelor's Degree or equivalent experience, coursework, or certifications in lieu of a degree preferred.
Minimum 5 Years of Entertainment Industry experience, Studio or Payroll experience preferred.
Minimum 5 Years of Client Relationship Management or similar experience required.
Intermediate EXCEL knowledge (including Vlookup, Xlookup, Pivot Tables and Data Visualization) required.
Maintain a positive working relationship with staff and Management.
Ability to develop strong working relationships and ability to work with personnel from all levels of organization.
Problem solver and well organized.
Self-motivated, must be able to work independently, goal-oriented and people-oriented.
Strong follow-up and follow-through skills.
Must be proficient in Microsoft Office products.
Detail-oriented with excellent problem-solving skills.
Strong Client facing ability.
Proficient in juggling multiple priorities.
Strong communication skills - verbal, written and listening.
Strong relationship management skills.
Special Work Conditions
Sedentary - involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.
Benefits
Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Life/AD&D; LTD, additional voluntary benefits such as STD, Vision, paid vacation, holidays, and sick pay; 401(k) and employer match, Additional Life Insurance, and other company perks and benefits!
Please note: Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.
CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found on our website.
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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