Client Services Manager
Buzzfeed
London, UKThis was removed by the employer on 10/8/2018 1:08:00 PM PST
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Full Time Job
BuzzFeed is looking for a detailed customer-service focused individual to help manage and support BuzzFeed's advertising operations in London. As the Client Services Manager, you will lead in the creation of strategic sales proposals, and develop ideas and concepts to solve client goals that are rooted in storytelling and insights. You will also serve as the client's primary point of contact for the production of the program.
You will:
Account Planning
• Lead in the creation of proposals for incoming RFPs by creating media plans to meet advertiser and category objective
• Serve as the client's primary point of contact for the production of programs
• Set up and take an active role in meetings for advertiser proposals
• Partner with Brand Strategy (sales) in client meetings in selling through BuzzFeed solutions and strategy Collaborate and brainstorm with business teams in the creation of proposals
• Develop a strong understanding of BuzzFeed products for advertisers
• Help create effective go to market tools for the sales team for local market
• Establish relationships with agency and advertiser partners in local market
• Ensure feasibility of execution by vetting proper approvals through appropriate internal teams
• Ensure all approvals are acquired from relevant departments before sending out a proposal
• Ensure media plans include accurate pricing and available inventory and adhere to defined processes to ensure optimal program performance
• Enter and manage insertion orders within third-party and internal sales operations systems
Account Management:
• Serve as the client's primary point of contact for the program while meeting and exceeding client expectations
• Collaborate with BuzzFeed Creative and other teams to manage and launch custom BuzzFeed creative and custom ad products
• Monitor and optimise program performance and delivery by working with distribution and other internal teams
• Develop a thorough understanding of internal tools and become an expert on BuzzFeed ad products and ad specifications
• Communicate BuzzFeed products and offerings as they relate to client goals
• Provide reporting and associated analyses specific to BuzzFeed goals and unique client goals
• Deliver timely custom program reports - Keynote experience a plus
You have:
• Experience working at a media agency or publisher, managing a brand's digital advertising strategy and buying activities
• Passionate about social media and learning BuzzFeed products
• Demonstrate organisational and planning skills
• Excellent interpersonal skills and comfort with a client-facing role
• Creative, with the ability to think outside the box and articulate 'big ideas'
• Possesses strong quantitative and analytical skills as well as creative problem-solving abilities
• Proficient in Microsoft Excel and PowerPoint - Keynote preferred
• Familiarity with DoubleClick DFP, DFA, Atlas, Comscore Media Metrix, and Salesforce.com a plus
• Adapts to different personalities and comfortable in a dynamic environment
• Brings enthusiasm and passion to everything you do, and will not be afraid to tackle projects both big and small
Life at BuzzFeed
BuzzFeed strongly believes that the more diverse our team, the better our work will be. BuzzFeed is committed to equal opportunity employment and celebrates inclusion in all circumstances. As a BuzzFeed employee, you can expect:
• A supportive, inclusive atmosphere on a team that values your contributions
• Opportunities for growth and development via work experience and offerings from our in-house Learning Team
• Employee resource groups, frequent in-office events, volunteer opportunities, and more
• An attractive compensation package, including salary and equity
• A generous and well-rounded benefits program featuring PTO and unlimited sick time, comprehensive medical benefits, a family leave policy, access to mental health platforms, retirement plans, gym and wellness discounts, and much more
• No shortage of snacks, catered lunches, beverages, birthday treats
BuzzFeed values diversity and is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.