Box Office Assistant
Brooklyn Nets
Brooklyn, NYThis was removed by the employer on 11/29/2018 8:16:00 PM PST
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Full Time Job
Summary
The Box Office Assistant is responsible for delivering superior customer service to our Season Ticket Members and Barclays Center guests by executing on box office functions associated with VIP access. He/she will ensure all guests are satisfied with their Barclays Center experience, and are responsible for addressing special requests and responding to issues/complaints as they arise. The Box Office Assistant will work closely with the Manager, Event Hospitality and Tickets on a day-to-day basis.
Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).
Essential Duties and Responsibilities
• Assist and execute box office functions associated with Season Ticket Members and Barclays center guests;
• Provide assistance in resolving customer service ticketing issues;
• Responsible for working Brooklyn Nets and New York Islanders games;
• Maintain professional level of appearance of self and others, as well as, box office working environment;
• Provide any further assistance as required under the direction of the Manager, Event Hospitality;
Education
and/or Experience
• Bachelor's Degree required or in progress;
• 1-2 years' experience in a customer service role
Knowledge/Skills/Abilities
• Must be highly ethical and discrete in order to respect, protect and maintain confidential/private information including company documents and records;
• Keen attention to detail, strong conflict resolution, problem solving and decision-making skills are highly desired;
• Must be a flexible and reliable team player, always acting in the best interest of their department and the company as a whole.
• Proven ability to create and maintain productive, positive relationships through strong communication and interpersonal skills
• Demonstrates a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives;
Travel Requirements
May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.
Work Environment
Works primarily in an office environment but is expected to attend games and other events on evenings, weekends and holidays.
Required
1-2 years: Customer Service
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