EntertainmentCareers.Net
Guest Experience Manager
Broadway in Boston
Boston, MA
Uh oh, this posting was removed on 6/11/2018 9:06:00 AM PST
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Theater/Live Events Category
Search for Guest Experience Manager jobs in Boston-MA
Guest Experience Manager
Full Time, Exempt
Reports to: General Manager
• Oversees all aspects of subscriber and patron services, including the printing and distribution of subscriber seat notes, liaising with the theater's House Manager to address service issues and concerns, consistently reviewing house policies, and all other tasks designed to maintain an exceptional guest experience at the theater.
• Devise and execute all subscriber and patron service initiatives in conjunction with local marketing team and national service center.
• Act as primary liaison between Broadway In Boston and National Service Center.
• Oversee VIP program with national service center.
• Create and maintain an exceptional experience in the VIP Room for VIP and Premium subscribers.
• Recruit, hire, and oversee local part-time team of subscriber concierges, guest services representatives, and phone operators.
• Coordinate all Broadway In Boston front of house needs including coordination of FOH sponsor and other signage, liaising with the Boston Ballet team, managing private event space in theater, talk backs, meet and greets, and other special circumstances with venue front of house management.
• Coordinate and manage American Sign Language Interpreted, audio described, and open caption performances, including the recruitment of the team, allocation of inventory, coordination with the Ticketing Manager and Box Office Manager, execution of new hire paperwork and contracts, and marketing performances to the community.
• Coordinate and manage Opening Night ticket requests with Ticketing Manager and General Manager.
• Respond in a timely manner to patron and subscriber voice messages and emails that have come to the local office.
• Work with Social Media Coordinator to devise responses to customer questions via social media.
• Be present at the theatre during most performances, including nights and weekends, to oversee theatre operations and guest experience.
• Answer Main Phone line when coverage is not available.
• Perform other tasks and duties as assigned by the Vice President or General Manager.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Theater/Live Events Category
Search for Guest Experience Manager jobs in Boston-MA
Guest Experience Manager
Full Time, Exempt
Reports to: General Manager
• Oversees all aspects of subscriber and patron services, including the printing and distribution of subscriber seat notes, liaising with the theater's House Manager to address service issues and concerns, consistently reviewing house policies, and all other tasks designed to maintain an exceptional guest experience at the theater.
• Devise and execute all subscriber and patron service initiatives in conjunction with local marketing team and national service center.
• Act as primary liaison between Broadway In Boston and National Service Center.
• Oversee VIP program with national service center.
• Create and maintain an exceptional experience in the VIP Room for VIP and Premium subscribers.
• Recruit, hire, and oversee local part-time team of subscriber concierges, guest services representatives, and phone operators.
• Coordinate all Broadway In Boston front of house needs including coordination of FOH sponsor and other signage, liaising with the Boston Ballet team, managing private event space in theater, talk backs, meet and greets, and other special circumstances with venue front of house management.
• Coordinate and manage American Sign Language Interpreted, audio described, and open caption performances, including the recruitment of the team, allocation of inventory, coordination with the Ticketing Manager and Box Office Manager, execution of new hire paperwork and contracts, and marketing performances to the community.
• Coordinate and manage Opening Night ticket requests with Ticketing Manager and General Manager.
• Respond in a timely manner to patron and subscriber voice messages and emails that have come to the local office.
• Work with Social Media Coordinator to devise responses to customer questions via social media.
• Be present at the theatre during most performances, including nights and weekends, to oversee theatre operations and guest experience.
• Answer Main Phone line when coverage is not available.
• Perform other tasks and duties as assigned by the Vice President or General Manager.
Per your acceptance of our Terms of Use, if you aggregate, display, copy, duplicate, reproduce, or otherwise exploit for any purpose any Content (except for your own Content) in violation of these Terms without EntertainmentCareers.Net's express written permission, you agree to pay EntertainmentCareers.Net three thousand dollars ($3,000) for each day on which you engage in such conduct.#5/4/2018 5:09:03 PM