Director of Operations
Broadway in BostonBoston, MA
Full Time Job
Broadway In Boston
Director of Operations
Full Time - Exempt
Reports to: Vice President, Broadway in Boston
-Assist Vice President in executing all operational goals of Broadway In Boston's presenting and venue business, including, but not limited to financial, managerial, patron service, vendor, venue, partner relations, security, ticketing, and general operations.
-Advance all operational aspects of Broadway In Boston touring engagements with venues, vendors, and shows. Coordinate communication between all parties and Broadway In Boston staff.
-Provide operational support and guidance to Charles Playhouse staff and partners, working alongside Theater Manager, Box Office, and House Team.
-Compile, manage, and execute weekly engagement settlements for Broadway In Boston touring shows and assist and provide oversight of weekly venue settlements at the Charles Playhouse.
-Review show technical riders and liaise with venue production managers and show technical directors to create and update accurate engagement expense budgets.
-Prepare yearly pro-formas and update expense budgets for monthly forecasts and weekly flash reporting for Broadway engagements and the Charles Playhouse. Enter data in accounting software.
-Coordinate operational communication with Vice President, Ticketing, Guest Experience Departments, and Marketing and PR teams on customer service matters such as weather, traffic alerts, venue signage, and other operational communication needs.
-Work alongside Guest Experience Manager to ensure the best customer experience at each venue for every engagement.
-Coordinate with Ticketing Operations Manager and Guest Experience Manager on all ADA needs and ensure 100% compliance.
-Serve as main liaison between Broadway In Boston and venue staff for Broadway engagements.
-Serve as main liaison with show company managers on all operational details associated with each touring engagement.
-Oversee Broadway In Boston Office Manager to ensure all office and accounting needs are met.
-Work alongside Charles Playhouse Theater Manager to determine capital expenditure needs.
-Produce, execute, and manage yearly season launch event.
-Responsible for compliance on all company policies and procedures.
-Other duties as assigned by Vice President, Broadway In Boston.
-College Degree in Business or Theatrical Arts with 6+ years of experience in theatrical presenting preferred.
-Knowledge of Theater Management and Labor Relations.
-Understanding of basic show settlement accounting.
-Experience with Ticketmaster, Archtics, and Audience View ticketing systems a plus.
-Excellent verbal and written communication and customer service skills required.
We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.
Salary requirements must be included for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Broadway Across America is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Broadway Across America recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Broadway Across America may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.