Customer Training Representative
Breakdown Services
West Los Angeles, CAThis was removed by the employer on 4/1/2019 9:33:00 AM PST
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Full Time Job
Web-based entertainment service company is seeking a personable individual to provide training and support for Casting Directors and new users of Breakdown Express.
The ideal candidate will have a love of the entertainment industry and a desire to learn more about the pre-production and casting process. They should be a problem solver, a quick thinker, and someone who loves helping others.
Duties include introducing new Breakdown Express users to our website, walking them through choosing talent, setting up schedules and Eco Casts and notifying talent. Position also supports Casting Directors using our website and software.
Primary Responsibilities
- Train clients on using our website and software
- Learn all aspects of the business and available features and products and stay up to date on new features and products
- Provide accurate technical support on our website via phone, email, and online chat in an efficient and timely manner
- Help maintain tutorials for use by customers and clients
- Deductively investigate bug reports to determine cause and severity, and follow-through until a resolution is found
- Provide feedback from customers and clients regarding requested improvements to the software and contribute creatively to finding solutions to user pain points.
Qualifications
- Strong communication skills (written and verbal)
- Exceptional attention to detail
- Ability to handle stressful situations
- Excellent computer knowledge
- A working knowledge and interest in the business of casting and the entertainment industry in general
- Great customer service skills
- Able to handle multiple tasks efficiently and accurately
- Enthusiastic and a team player
Wage
- $600/week
- Great benefits package including Medical, Dental, Vision, and Life