Customer Support Representative
Breakdown Services
West Los Angeles, CAThis was removed by the employer on 2/4/2019 3:09:00 PM PST
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Full Time Job
Web-based entertainment service company is seeking a detail-oriented, patient, and technically savvy individual to provide assistance to Casting Director customers via phone, email, online chat, and in-person.
The ideal candidate will have a love of the entertainment industry and a desire to learn more about the pre-production and casting process. They should be a problem solver and quick thinker, and have broad experience in technical support for both Windows and Apple computers and web browsers.
You must have a car and a valid driver's license to support offsite client training in the Los Angeles area.
Primary Responsibilities
- Learn all aspects of the business and available features and products and stay up to date on new features and products
- Provide accurate technical support on our proprietary software and website via phone, email, online chat, and in-person in an efficient and timely manner
- Train clients on using the website and software
- Maintain a physical inventory of casting session recording equipment and manage the digital inventory database
- Drop-off and pick-up equipment from Casting Directors clients
- Help maintain tutorials and training materials for use by customers and clients
- Deductively investigate bug reports to determine cause and severity, and follow-through until a resolution is found
- Provide feedback from customers and clients regarding requested improvements to the software and contribute creatively to finding solutions to user pain points.
Qualifications
- Strong communication skills (written and verbal)
- Exceptional attention to detail
- Ability to handle stressful situations
- Excellent computer knowledge, both Apple and Windows
- Self-motivated and result oriented
- Ability to handle multiple tasks efficiently and accurately
- Enthusiastic and a team player
- Stellar interpersonal skills and a great communicator
- Entertainment industry knowledge a big plus