Temporary Collection Services Representative
BMI
Nashville, TNThis was removed by the employer on 1/22/2019 2:12:00 PM PST
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Full Time Job
POSITION SUMMARY: Manages all support activities related to the Collection Services Department account activities.
Essential Functions:
• Researches businesses to confirm viability and music usage.
• Processes correspondence / emails / and returned mail and enters changes in CRM database.
• Make Outbound Collections / Customer Service Calls.
• Prepares files for outside agency collection and arbitration using search engines and other skip-tracing techniques to locate customers / determine corporate viability.
• Documents account and customer interactions using CRM database.
• Requests account adjustments, handles queries and resolves issues within contract / company guidelines and policy.
Skills and Abilities:
• Must be dependable
• Ability to research using internet, social media, and other information platforms
• Detail oriented with exceptional organizational skills
• Strong written and verbal communication skills
• Proven track record of attendance and punctuality