Service Desk Technician
BMI
New York, NYThis was removed by the employer on 10/25/2018 2:12:00 PM PST
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Full Time Job
Responsible for providing entry level support for hardware, software and mobile device issues. The technician works directly with end users both in-person and remotely depending on the situation. This person handles “first call resolution” to resolve issues quickly or dispatches to the appropriate team.
FUNCTIONS OF THE JOB:
• Identify and initiate resolutions to basic client device issues and concerns associated with office automation equipment including the following:
Physical workstations: Windows desktops and laptops
Windows virtual workstations
Mobile Devices: Smartphones, Tablets
Workstation peripherals including (but not limited to): Input devices (keyboards, mice, etc); Local printers
Enterprise multi-function printers: Paper jams; Engage service provider as needed for additional maintenance
• Plan and coordinate the installation and implementation of office automation hardware and software per department standards and procedures.
• Maintain software and hardware to provide manual upgrades as necessary and ensure appropriate security levels are maintained.
• Uphold the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service to enterprise users of personal computers.
• Maintain current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions.
• Maintain a positive working relationship with all enterprise departments to optimize working relationships and communication.
• Other duties as assigned.
• Regular attendance.
• Supports our BMI Core Values and cultivates a culture of diversity and inclusion.
QUALIFICATION REQUIREMENTS
• Bachelor’s Degree in computer science, business administration or related field preferred.
• Two years providing hardware/software technical support in a corporate environment
• Two years supporting client workstation hardware
• Two years supporting enterprise level multi-function printers
• Two years supporting Windows OS in a corporate environment
• One year supporting MacOS in a corporate environment
• Proficiency in installing and supporting various types of PC software, hardware and peripherals.
• Familiarity with network topology and the ability to discern networking issues when troubleshooting reported issues.
• Strong communication skills: written, verbal, comprehension
• Strong customer service skills
License(s)/Certifications Preferred:
A
MCDST
MCP
MCSE