Ticket Services Representative
Baltimore Orioles
Baltimore, MDThis was removed by the employer on 1/24/2019 11:39:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Sales Category
Browse the Sports Category
Search for Ticket Services Representative jobs in Baltimore-MD
Search all Ticket Services Representative postings
Part Time Job
Ticket Services Representative (Seasonal/Part Time)
Ticket Service Representatives handle ticket transactions for Season Plan Members, Group and Individual ticket purchasers. In addition, they resolve ticket issues and exchanges, while offering excellent customer service to all fans. These representatives will interact with fans over the phone, email and chat platforms. A strong work ethic and desire to grow business
is necessary to be successful in this opportunity.
Essential Duties and Responsibilities:
• Responsible for assisting in all areas of the
Tickets, Sales, Service and Operations department including:
ticketing operations, box office operations, and season plan member services
• Answer all incoming phone calls to the Season Plan Member Hotline, assist with fans calling the Main Phone Queue and return voicemails
• Process all completed new and renewal season ticket orders in tickets.com
• Assist with any ticket requests, relocation requests, or customer service issues
• Assist in the execution of printing and mailing season ticket orders
• Provide exceptional customer service to all customers
• Assist in the processing of group ticket orders
• Other duties as assigned by the Manager, Ticket Services
Knowledge, Skills, and Abilities necessary to perform essential functions:
• Strong, confident communication skills including the ability to write clearly and effectively
• Highly motivated and excellent attention to detail
• Provide strong and respectful customer service skills at all times
• Previous knowledge of ticket services and software experience preferred
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
• Ability to use time efficiently
• Must demonstrate ability to be resourceful and dependable
• Strong computer skills including Microsoft Word and Excel
• Familiarity with baseball and the Baltimore Orioles
• Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
• Equal Opportunity Statement: The Baltimore Orioles Are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
• To apply: If you are interested in applying for this position please submit resume and cover letter to resumes@orioles.com
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Questions:
• How did you hear about this job?
Apply with MVP Access
Want to improve your application?
Learn More