Senior Director, Ticket Sales
Baltimore Orioles
Baltimore, MDThis was removed by the employer on 3/7/2019 5:18:00 AM PST
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Full Time Job
Department: Ticket Sales
Job Title: Senior Director, Ticket Sales
Reports To: Vice President, Ticket Sales, Service and Operations
FLSA: Salaried-Exempt
Job Purpose: Oversees all aspects of ticket sales, including direct revenue responsibility for all season ticket membership, group, suite, hospitality and premium package sales
Essential Duties and Responsibilities
• Development and implementation of the overall ticketing strategy that will maximize revenue, new customer growth and retained customer satisfaction
• Develop strategies and initiatives to maximize ticket sales, including outlining of plans, timelines and the sales management of all outbound sales teams
• Develop and manage outbound sales staff with focus on new sales development and implement sales strategies for season ticket, group ticket and other new sales targets and revenue thresholds
• Develop strategies and systems to recruit, hire and motivate sales staff
• Develop and implement sales training program for existing and new sales staff, including direct reports
• Develop and implement commission structures, bonus incentives and non-financial benefit compensation plan used to motivate, recognize and reward sales managers and account representatives charged with generating new and renewal sales in each area of responsibility.
• Function in an aggressive sales environment and meet annual revenue targets
• Collaborate with Ticket Sales, Service and Operations management team to achieve departmental goals and to identify unique ideas for growth and expansion.
• Work in conjunction with Communications (Marketing) and Corporate Partnerships (Sponsorship) departments to maximize ticket sales customer and revenue growth and brand and corporate client growth
• Manage market research, assess data and evaluate inventory to identify areas of growth, improvement, or opportunity to generate incremental ticket, suite and premium experience revenue
• Additional revenue and special project duties as assigned by VP and COO for Business Operations
Minimum Education and Experience Requirement
Five to seven years' experience in ticket sales and management required; experience in professional sports sales is preferred.
Knowledge, Skills and Abilities necessary to perform essential functions:
Must have the ability to successfully develop and execute a strategic plan aimed at delivering sales growth in accordance with the organization's financial goals; outstanding leadership qualities, customer service, sales and motivational skills, excellent communication and time management skills.
Expectations:
• Adhere to Baltimore Orioles organization policies and procedures
• Perform duties as workload necessitates
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Meet department productivity standards
• Flexibility to work event hours plus some weekends and evenings
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties and skills required of a person in this position.
To apply:
If you are interested in applying for this position, please submit résumé and cover.