Customer Service Manager Betql -
Audacy
New York, NYThis was removed by the employer on 7/8/2021 7:29:00 PM PST
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Part Time Job
Our aim is to help consumers beat their sportsbook and have more fun betting. We do this through our BetQL platform (website and app) by analyzing 350,000 bets per year across seven sports to identify mispriced lines. Our team is relentlessly focused on providing sports bettors with the best-in-class sports betting analytics platform. As a Customer Support Lead you'll play a key role in ensuring our subscribers have an exceptional experience.
The opportunity is open to remote work so long as you are in a commutable distance to one of our markets/corporate offices.
Responsibilities
What You'll Do:
• Recognize individual customers’ support needs and provide helpful insight and best solutions to resolve their inquiries
• Respond to customers through a variety of channels including email, real-time online chat, social, and text message
• Maintain CRM with customer inquiries and information as a result of communication with customers
• Generate ideas and execute on initiatives that proactively delight our customers
• Strategize ways to improve our support, streamline our processes, and better serve our customers
• Communicate with customers regarding payment support
• Contribute to customer support playbook that helps us develop the best-in-class support
• Support the integration of customer support systems as needed
Qualifications
About You:
Required and Preferred:
• 1-3 years of professional experience in a customer service or customer support focused role preferred
• Availability to work flexible hours that include nights and weekends to coincide with sports calendar
• Experience and proficiency with help desk software (i.e. ZenDesk)
• Experience providing technical assistance to preferred
• Exceptional written and verbal communication skills
• Ability to work independently and stay calm under pressure
• Problem solver: there’s no issue that doesn’t have a creative solution
• General knowledge of sports betting and daily fantasy sports is strongly preferred
• Willingness to become an expert on the BetQL and RotoQL platforms
To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.
Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.
About Us
Audacy, Inc. (NYSE: AUD) is a scaled, multi-platform audio content and entertainment company with the country’s best radio broadcasting group, a leader in virtually every segment of audio, and America’s #1 creator of original, premium audio. Audacy engages over 170 million consumers each month, bringing people together around the news, sports, podcasts and music that matter to them. Learn more at www.audacyinc.com, Facebook (Audacy Corp) and Twitter (@AudacyCorp).
EEO
Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.